Sr. Digital Manager

Bank of America•Raleigh, NC

1d•Onsite

About The Position

This job is responsible for owning the end-to-end delivery and health of key digital capabilities or processes. Key responsibilities include translating business requirements into digital requirements and acceptance criteria, partnering with designers to develop client journeys, refining scope in collaboration with Technology teams, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. Candidate will support the Consumer, Investments and Retirement Digital team with a large-scale initiatives and small enhancements geared toward optimizing our overall platform. The candidate will lead and manage advice, planning and retirement projects geared toward providing our clients with a seamless, personalized experience and innovative digital offerings.

Requirements

7+ years working with financial services products and accounts
Excellent oral and written communications skills and experience interacting with both business and technology individuals at all levels including the executive level
Ability to establish strong relationships and build consensus with key business partners
Ability to quickly understand and comprehend complex scenarios while working in a fast-paced environment
Ability to accept, process, and react to changes in direction and scope
Self-starter, proactive and independent
Proficient user of MS PowerPoint, Excel and Word

Nice To Haves

5+ plus years proven strong project management experience
5+ plus years of business analysis and requirements writing experience
2+ years of online/ mobile /website experience
Understanding of one or more of the following LOBs: Consumer Investments, Retirement
Solid understanding of software development life cycles
Undergraduate Degree

Responsibilities

Delivers world-class digital software solutions, meets business and client needs, and manages timing, budget, and scope constraints
Owns operational routines, governance, and best practices that guarantee industry leading go-to-market and a healthy performance for the bank's digital solutions
Oversees governance, risk management, use of data, and client feedback to drive feature roadmap and prioritization at the project level
Manages project planning, sprint, and release planning and contributes to the execution of the program roadmap leveraging Agile principles
Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
Successfully leverage Product Management skills to understand business key metrics and goals, how to drive those results (increased revenue, cost savings, and risk reduction), and lead the digital initiative execution strategy to drive those results
Collaborates with line of business and chief experience teams to outline overall strategy and prioritization of features and deliverables
Tap into competitive analysis and intel to keep the digital first motto thriving
Lead vendor integration related initiatives to ensure it aligns with digital vision
Facilitate efforts to optimize the planning, retirement, associate, advisor and middle office processes
Lead project communication process, including developing internal/external communication and training
Setting up automations, leveraging AI, and systematizing data to drive efficiencies