Digital Manager

Bank of America • Jacksonville, FL

12d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do our best by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. This specific role has broader horizontal responsibilities to support a team of product managers in execution of their role, including oversight of processes adherence, education on process change and identification of risks. The role will also interact with senior leadership to provide overall team reporting and analysis of data related to team capacity, project execution, and process adherence. The role will be provided opportunities to work directly with digital management and executives and is expected to continually strive to identify opportunities for process improvements and efficiency gains.

Requirements

• 5+ years of relevant experience
• Excel Skills
• PowerPoint Skills
• Data analysis experience
• Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills
• Works well with others, builds and nurtures strong relationships
• Demonstrates strong listening, with excellent communication, and presentation skills
• Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility

Nice To Haves

• Agile Plan Experience
• JIRA Experience
• Project Execution Experience
• SPI Management Experience
• leveraging AI Skills

Responsibilities

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
• Performs analysis to capture and report key performance indicators and return on investment of products
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Benefits

• access to paid time off
• resources and support to our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED