Digital Mailroom Technician

Grow Financial Federal Credit Union • Tampa, FL

5d • Onsite

About The Position

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Requirements

• High school diploma, GED, or equivalent required.
• One year of customer service experience required.
• Valid Florida driver's license with an acceptable driving record required.
• Basic computer skills, including familiarity with Microsoft Outlook, Word, and Windows-based applications.
• Ability to learn document management, imaging, workflow, and scanning systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and organizational skills.
• Ability to work independently while also collaborating effectively with team members and business partners.
• Strong verbal and written communication skills.

Responsibilities

• The Digital Mailroom Technician is responsible for the timely receipt, processing, digitization, quality review, and electronic distribution of incoming Credit Union mail and documents.
• This role serves as a critical link between physical mail operations and digital business processes by ensuring member and business correspondence is accurately scanned, indexed, classified, and routed to the appropriate departments.
• The Digital Mailroom Technician performs daily mail collection, mailroom operations, document preparation, scanning, quality assurance, and workflow monitoring activities while maintaining strict confidentiality and regulatory compliance standards.
• This position provides exceptional internal customer service through timely responses, issue resolution, and proactive communication and supports the Credit Union's digital transformation initiatives by ensuring efficient and accurate electronic document delivery.

Benefits

• 15 days of paid vacation to start, plus paid holidays and sick time
• Paid family leave for eligible team members
• Two paid volunteer days each year
• up to $5,250 annually for full-time team members
• 401(k) with employer contributions and matching totaling up to 8% for team members
• Medical, dental, vision, virtual care, and mental health support
• Special team member discounts on consumer loans
• Dedicated in-house training team focused on helping you reach your full potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED