Digital Mailroom Technician

Grow Financial Federal Credit Union • Tampa, FL

4d • Onsite

About The Position

The Digital Mailroom Technician is responsible for the timely receipt, processing, digitization, quality review, and electronic distribution of incoming Credit Union mail and documents. This role serves as a critical link between physical mail operations and digital business processes by ensuring member and business correspondence is accurately scanned, indexed, classified, and routed to the appropriate departments. The Digital Mailroom Technician performs daily mail collection, mailroom operations, document preparation, scanning, quality assurance, and workflow monitoring activities while maintaining strict confidentiality and regulatory compliance standards. This position provides exceptional internal customer service through timely responses, issue resolution, and proactive communication and supports the Credit Union's digital transformation initiatives by ensuring efficient and accurate electronic document delivery.

Requirements

• High school diploma, GED, or equivalent required.
• One year of customer service experience required.
• Valid Florida driver's license with an acceptable driving record required.
• Basic computer skills, including familiarity with Microsoft Outlook, Word, and Windows-based applications.
• Ability to learn document management, imaging, workflow, and scanning systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and organizational skills.
• Ability to work independently while also collaborating effectively with team members and business partners.
• Strong verbal and written communication skills.

Responsibilities

• Timely receipt, processing, digitization, quality review, and electronic distribution of incoming Credit Union mail and documents.
• Serving as a critical link between physical mail operations and digital business processes.
• Ensuring member and business correspondence is accurately scanned, indexed, classified, and routed to the appropriate departments.
• Performing daily mail collection, mailroom operations, document preparation, scanning, quality assurance, and workflow monitoring activities.
• Maintaining strict confidentiality and regulatory compliance standards.
• Providing exceptional internal customer service through timely responses, issue resolution, and proactive communication.
• Supporting the Credit Union's digital transformation initiatives by ensuring efficient and accurate electronic document delivery.

Benefits

• 15 days of paid vacation to start
• Paid holidays
• Sick time
• Paid family leave for eligible team members
• Two paid volunteer days each year
• Up to $5,250 annually for full-time team members for professional development
• 401(k) with employer contributions and matching totaling up to 8% for team members
• Medical, dental, vision, virtual care, and mental health support
• Special team member discounts on consumer loans
• Dedicated in-house training team focused on helping you reach your full potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED