Digital Literacy Trainer & Community Outreach Specialist (ULTC) - ACC Member

Lead For America • Saint Paul, MN

10h • $33,000 • Onsite

About The Position

This is a full-time ACC AmeriCorps position with Urban League Twin Cities. The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities. The AmeriCorps Digital Literacy Trainer will help community members gain essential digital skills. Using Northstar Digital Literacy standards as a guide, the member will assist with developing and delivering training on core topics like financial literacy, emerging technologies, basic computer navigation, internet use, email, smartphone/tablet use, and online safety. Trainings will be conducted both in-person (at senior centers, libraries, community centers, etc.) and in hybrid formats (live/online) to accommodate all learners. All activities will be conducted under the guidance and supervision of host site staff. This position is intended to support community digital literacy and capacity-building efforts and may not duplicate or supplant the duties of existing employees or volunteers.

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Responsibilities

• Assist with designing lesson plans and instructional materials aligned with Northstar Digital Literacy standards (covering basic computer skills, Internet navigation, email and communication, information literacy, & etc.).
• Create easy-to-follow handouts, slide decks, and exercises tailored to adult learners, especially older adults.
• Lead interactive digital literacy workshops and one-on-one tutoring sessions for seniors and community members.
• Cover topics such as using email and web browsers, setting up and securing smartphones/tablets, and practicing internet safety.
• Break down tasks into logical, step-by-step sequences (as recommended by adult education best practices) and adapt explanations to each group’s experience level.
• Teach short classes on “frequently-requested” topics like online job searching, digital safety, and basic computer troubleshooting.
• Facilitate virtual learning sessions and distance-learning orientations for participants who cannot attend in person.
• Help learners navigate online learning platforms and digital resources.
• Provide one-on-one technical support during and after classes.
• Help participants troubleshoot device or software issues (e.g. problems with email login or touchscreen tablets), and reinforce learning objectives.
• Build learners’ confidence by patiently guiding them through common tasks (copying photos, filling online forms, etc.) in plain language.
• Work with local partners (e.g. senior centers, libraries, nonprofits) to promote the program and recruit participants.
• Assist staff with coordinating an volunteer network or assistant program as needed.
• Organize weekly practice labs, or lead multi-week training cohorts for community members.
• Maintain attendance and progress records for each participant.
• Collect feedback and evaluate outcomes (e.g. through simple surveys) to measure how participants’ skills and confidence improve.
• Use this information to refine future lessons.
• Report regularly to the program supervisor on service activities and achievements.

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED