Digital Literacy Librarian - Part-Time (Multiple Opportunities)

City of Hillsboro • Or 97124, OR

2d • Onsite

About The Position

Hillsboro Public Library is hiring two part-time Digital Literacy Librarians to join a growing five-person digital literacy team. These librarians will help shape how community members build digital skills and connect with resources. The role involves developing programs, building community partnerships, and providing welcoming library service. The Library's mission, 'For Everyone | Para Todos,' guides its service, with a focus on Belonging, Credibility, Excellence, Sustainability, and Innovation with Purpose. Digital literacy is a priority, supported by a strong programming budget and a commitment to accessibility.

Requirements

• Public-facing customer service and de-escalation skills.
• Skill in serving a broad general public, balancing competing needs, responding compassionately during challenging interactions, setting respectful expectations, and using de-escalation techniques when appropriate.
• Digital instruction and coaching: Teaching individuals or groups, explaining tasks clearly, adapting your approach, and helping learners build confidence and independence.
• Practical technology assistance: Helping others use devices, email, software, online services, or digital library resources, including troubleshooting basic problems.
• Program planning and evaluation: Identifying a community interest or need, developing or adapting a program, coordinating delivery, and using participant feedback or other results to improve it.
• Accessible, inclusive, and trauma-informed service: Adjusting communication or service for different backgrounds, languages, disabilities, experience levels, or barriers to access while supporting dignity, safety, and belonging.
• Community engagement and partnerships: Building trust, listening to community members, developing relationships with organizations, reaching people beyond routine service points, and using what you learned to improve services or outreach.
• Master’s degree in Library Science, Information Science, or a closely related field; AND six months library experience; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Valid Driver’s License and safe driving record.

Nice To Haves

• Spanish or another priority community language is strongly preferred.
• A master’s degree is preferred.

Responsibilities

• Provide routine technology assistance at the service desk.
• Develop and coordinate responsive programs and services.
• Connect people with resources that support their ability to navigate technology.
• Provide reference, research, and readers advisory assistance in person and through phone, email, and online service points.
• Build relationships with community members and organizations to understand digital learning needs and connect people with useful services.
• Develop, coordinate, and evaluate community-focused digital literacy programs, working with partners who may create or deliver programming.
• Review current offerings and bring ideas for refreshing or reimagining programs based on community input and learning needs.
• Help patrons with routine technology questions involving Microsoft applications, online searching, email, job applications, mobile device use, and access to online forms and services.
• Support information literacy by helping patrons find and evaluate information and build skills they can use independently.
• Adapt instruction and assistance for different language needs, disabilities, experience levels, and barriers to technology access.
• Coordinate with Digital Navigators and Library colleagues to connect patrons with appropriate support and identify opportunities for programs and outreach.
• Stay current with technology and emerging trends that affect how community members find information and use services.
• Support daily operations and a safe, welcoming environment by following Library and City policies, maintaining records, contributing to projects, and serving as Person in Charge when assigned.
• Serve as Person in Charge of a Library branch on an occasional basis.

Benefits

• Competitive pay with City contributions to PERS retirement
• City-paid life, AD&D, and long-term disability insurance
• Bilingual pay incentives
• Wellness reimbursements
• Free employee TriMet annual Hop pass
• SHARC and Hidden Creek Community Center recreation access for you and your immediate family
• Paid time off to volunteer in the community through Hillsboro Helps
• Ongoing professional development and training opportunities
• A supportive workplace that values work/life balance and employee wellness

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level