Digital Literacy Coach

Cherokee Health Systems • Lenoir City, TN

7h • $0 - $14 • Onsite

About The Position

The Digital Literacy Coach supports patients in understanding and utilizing digital healthcare tools and services. This role serves as a bridge between patients and technology by providing education, outreach, and guidance to improve access to care, increase patient engagement, and enhance the overall healthcare experience.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to explain technology concepts in a simple, patient-friendly manner.
• Basic computer proficiency and familiarity with common digital platforms.
• Ability to work independently and manage multiple outreach activities.

Nice To Haves

• Bilingual skills preferred.
• eCW experience preferred

Responsibilities

• Educate patients on digital healthcare systems, patient portals, and other technology-related resources available through the organization.
• Provide one-on-one support to help patients navigate and effectively use digital tools for healthcare services.
• Conduct outreach to patients who have not been seen recently to re-engage them in care and communicate updates regarding organizational systems, services, and processes.
• Prepare patients for upcoming appointments by ensuring they understand appointment requirements
• Assist patients with creating, accessing, and maintaining digital accounts necessary for healthcare services.
• Identify barriers to technology access and digital literacy and provide appropriate coaching, resources, and support.
• Document patient interactions and outreach efforts in accordance with organizational policies and procedures.
• Collaborate with clinical and administrative teams to promote patient engagement and improve adoption of digital health tools.
• Provide feedback regarding patient experiences and opportunities to enhance digital access and utilization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED