Digital Innovation and AI Developer

BakerHostetler•Orlando, FL

3d•$140,000 - $170,000

About The Position

The Digital Innovation and AI Developer designs, develops, manages, and supports technology-enabled solutions that improve legal service delivery and the efficiency of the Firm’s internal operations. As part of the Digital Innovation and Data Services team, the role works with attorneys, clients, business professionals, Information Services, data teams, vendors, and other stakeholders to translate legal and business needs into digital tools, workflows, dashboards, automation solutions, and AI-enabled applications. The position requires hands-on technical capability, project management and communication skills, and sound judgment regarding confidentiality, data protection, responsible AI, and law firm operations. The role delivers solutions using approved Firm technologies, including Microsoft 365, Power Platform, SharePoint Online, AI-enabled tools, dashboards, workflow automation, and related platforms. It supports data intake, transformation, reporting, integrations, and governance reviews, while managing projects from intake and prioritization through development, testing, launch, adoption, and ongoing improvement. The position also evaluates emerging technologies and supports stakeholder training and adoption, ensuring solutions meet Firm standards for security, confidentiality, information governance, usability, and support. A bachelor’s degree and 5–7 years of experience are listed, although an equivalent combination of education, training, and experience may substitute for the education requirement. Professional services experience is highly desirable. The role may require overtime; work occasionally exceeds 40 hours per week. The work environment is usually moderately noisy, and the physical demands include regular sitting, keyboard and computer use, talking or hearing, frequent walking, and occasional lifting or moving of up to 25 pounds.

Requirements

Bachelor’s degree and 5–7 years of experience; an equivalent combination of education, training, and experience may substitute for the education requirement.
Demonstrated proficiency with Microsoft 365, including Word, Outlook, Excel, PowerPoint, Teams, SharePoint Online, OneDrive, and related collaboration tools.
Hands-on experience with Microsoft Power Platform, including Power Automate, Power Apps, and Power BI.
Experience developing, configuring, testing, and supporting AI-enabled tools, agents, or workflows using Microsoft Copilot Studio, Azure AI Foundry, or comparable platforms.
Experience developing and maintaining SharePoint Online modern sites, lists, libraries, pages, collaboration resources, and workflow-enabled knowledge management solutions.
Working knowledge of RESTful APIs, Swagger/OpenAPI specifications, data integrations, and related technical documentation.
Ability to document technical solutions, business requirements, process workflows, testing plans, user guides, and support procedures.
Ability to learn, evaluate, and apply new software applications and emerging technologies in a practical business environment.
Ability to communicate technical concepts effectively, interact professionally with attorneys and other key personnel, manage expectations, and present information in written and oral formats to staff, clients, and firm management.
Ability to write business correspondence, procedure manuals, reports, speeches, and articles in prescribed style and format.
Ability to perform basic arithmetic and general knowledge of accounting principles, auditing, and internal control concepts.
Ability to apply common sense, solve problems, collect data, establish facts, draw valid conclusions, interpret varied instructions, think independently, and make decisions.
Strong analytical, oral and written communication, organizational, planning, prioritization, and project management skills.
Ability to multitask, work with attention to detail, meet strict deadlines, and manage simultaneous projects with minimal supervision.
Creativity, flexibility, persistence, motivation, energy, and ability to collaborate and work with little supervision.
Ability to coordinate department resources and work effectively in a fast-paced, mixed-matrix environment with competing priorities.
Ability to work overtime when needed; work occasionally requires more than 40 hours per week.
Integrity and discretion in handling confidential and sensitive information, with practical judgment about confidentiality, privacy, security, ethics, and governance issues.
Strong client-service approach and team orientation; good judgment, tact, and flexibility under pressure.
Thorough understanding of technologies applicable to law firm operations, legal service delivery, workflow automation, data analytics, collaboration, knowledge management, and client service.
Demonstrated ability to employ software at a power-user competence level.
Familiarity with legal workflows, law firm operations, practice group needs, client service models, and the business of law.
Ability to perform essential duties within time constraints and interruptions.
Ability to meet the physical demands described, with reasonable accommodations as applicable, including regular sitting, computer and keyboard use, talking or hearing, frequent walking, and occasional lifting or moving of up to 25 pounds.

Nice To Haves

Professional services experience is highly desirable.
Experience with Git, Azure DevOps, backlog management, version control, or similar development and delivery tools.
Familiarity with legal technology platforms, document automation, matter management, knowledge management, contract lifecycle management, legal research, or legal operations tools.
Experience with visual collaboration, diagramming, workflow mapping, and design tools such as Lucid, Miro, Visio, or comparable platforms.

Responsibilities

Identify legal service delivery and business operations needs that may be addressed through technology, automation, data, or process improvement.
Lead requirements gathering, workflow mapping, solution design, testing, documentation, launch planning, and post-launch improvement for digital innovation projects.
Design, build, and coordinate delivery of digital tools using approved Firm technologies and develop scalable, maintainable solutions that follow Firm standards.
Design, develop, test, deploy, and maintain automated workflows using Microsoft Power Automate and related tools.
Build and support business applications using Microsoft Power Apps and other approved low-code or no-code platforms.
Develop dashboards, reports, and data visualizations using Microsoft Power BI and other approved analytics tools.
Develop, configure, evaluate, and support AI agents and AI-enabled workflows using Microsoft Copilot Studio, Azure AI Foundry, and other approved platforms.
Identify automation opportunities while preserving appropriate human review, attorney judgment, and escalation where required.
Support data intake, transformation, reporting, and integration efforts in coordination with Information Services, data teams, vendors, and technical resources.
Collaborate with Enterprise Business Solutions and Software Development teams on API-enabled integrations and technical documentation in accordance with Firm governance, security, privacy, and information management requirements.
Coordinate with Information Services, information security, records, privacy, and other governance stakeholders to support review, approval, deployment, and support of digital solutions.
Manage multiple digital innovation projects from intake and prioritization through design, development, testing, launch, adoption, and ongoing improvement.
Assist in prioritizing projects based on business value, effort, risk, stakeholder readiness, resources, and strategic alignment.
Track project status, risks, dependencies, decisions, adoption metrics, and outcomes, and communicate updates to stakeholders and leadership.
Use agile, iterative, or other appropriate delivery methods to deliver solutions that meet legal and business objectives.
Build working relationships with attorneys, practice group leaders, business professionals, clients where appropriate, and administrative departments to identify needs and support adoption.
Prepare and deliver demonstrations, training materials, user guides, process documentation, and other adoption resources.
Gather end-user feedback and improve solution quality, usability, adoption, and supportability.
Communicate technical concepts in practical, accessible terms to legal and business audiences.
Monitor developments in AI, automation, data analytics, legal technology, and professional services innovation, and assess relevance to Firm priorities.
Contribute to evaluation of tools, platforms, vendors, and use cases, including business cases, pilots, testing, adoption planning, and risk assessment.
Handle confidential, privileged, personal, and client information with sound judgment and ensure solutions are consistent with Firm policies, information governance standards, and responsible AI practices.
Perform other duties as assigned.