Digital Innovation Leader

Brown & Brown Insurance•Daytona Beach, FL

About The Position

Brown & Brown is seeking a Digital Innovation Leader to build and deploy digital capabilities that accelerate growth, improve placement outcomes, and enhance client experience across the Small Business segment. The role translates business strategy into practical digital solutions—including tools, workflows, insights, and automation—that strengthen broker engagement and improve operational efficiency. The leader works across business units and enterprise digital teams to ensure the Small Business segment uses appropriate platforms, avoids duplication, and continuously improves its digital maturity. The position combines hands-on digital development with cross-functional coordination, digital experience improvement, analytics, and automation, including lightweight AI tools.

Requirements

Experience delivering digital tools, automation, or workflow improvements in a commercial environment.
Strong understanding of the insurance broking value chain, including sales, placement, and servicing.
Ability to translate business needs into digital requirements and practical solutions.
Hands-on experience with CRM, workflow automation, dashboards, or martech tools.
Comfort working across business and technical teams to drive execution.
A practical, action-oriented approach and ability to operate with pace.

Nice To Haves

Experience in small commercial, personal lines, or employee benefits distribution.
Familiarity with carrier digital capabilities, including APIs, appetite tools, and pricing engines.
Exposure to AI-enabled tools or automation platforms.

Responsibilities

Translate Small Business strategy into actionable digital initiatives, tools, and workflows.
Identify digital opportunities to improve customer acquisition, retention, placement, and servicing.
Advise segment leadership on digital enablement and capability building.
Build and deploy digital tools, including CRM enhancements, workflow automation, appetite tools, and dashboards.
Develop repeatable digital playbooks for acquisition, placement, and servicing.
Build a broker-free-zone digital ecosystem to support new customer acquisition, self-service, and customer retention.
Assess digital maturity and recommend incremental improvements.
Partner with enterprise digital, data engineering, business intelligence, and product teams to deliver segment priorities.
Work with sales and placement teams to ensure digital tools support front-line workflows.
Integrate carrier digital capabilities, such as APIs, appetite tools, and pricing engines, into broker workflows.
Improve conversion across digital journeys from quote through binding, onboarding, and retention.
Support digital and hybrid engagement models that strengthen broker relationships.
Enhance client experience through low-touch, high-quality digital servicing.
Build dashboards and insights that provide visibility into portfolio performance, including revenue, margin, retention, and loss ratios.
Provide actionable insights to help brokers match risk to capacity more effectively.
Translate business needs into data requirements for predictive analytics initiatives.
Identify and execute automation opportunities that reduce cost-to-serve and improve service quality.
Deploy lightweight AI tools, such as summarization, workflow automation, and appetite matching, to enhance broker productivity.