Digital Information Systems Help Desk Technician

Grand River Health Main Campus • Rifle, CO

68d • $20 - $28 • Onsite

About The Position

The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

Requirements

• Familiarity with Windows and MAC operating systems.
• On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

Nice To Haves

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.

Responsibilities

• Fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
• Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
• Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
• Documents help desk problem solving processes and activities in ticket.
• Performs post-resolution follow-ups.
• Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
• Install desktop software applications as needed.
• Create or maintain desktop Image.
• Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations.
• Prioritizes and escalates problems to the appropriate technician as necessary.

Benefits

• Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more
• Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree