Digital Implementation Specialist II

GreenSlate•Phoenix, AZ

2d•$65,000 - $72,000•Remote

About The Position

At GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We’re looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As a Digital Implementation Specialist II, you’ll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production’s unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you’re energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you. This role is remote within the United States; candidates must be located in the Pacific Time Zone. GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.

Requirements

Bachelor's degree
Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 3+ years
Software implementation/Project Onboarding: 1+ years
The ability to deal with high volumes and work under pressure
The ability to hold oneself accountable for completing one's own tasks correctly
Self-monitoring, self-aware, and self-correcting
A desire to find the solution, not just finish the task
A systematic, process-oriented approach to work; you take pride in getting configurations exactly right, every time
Genuine interest in becoming a deep technical expert in GreenSlate’s platform; you want to know every setting, option, and configuration available
Demonstrated experience navigating and configuring complex, multi-layered software systems; the more customizable the platform, the better
Strong written communication skills; you can translate technical setup details clearly and concisely in written form
Extremely focused and detail-oriented

Nice To Haves

Knowledge of production workflows and accounting basics is a plus!

Responsibilities

Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements
Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
Utilize Asana checklists and follow protocols for each project setup
Transfer/escalate issues to other team members as required
Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
Submit software development requests and bugs to development on behalf of users
Train and provide ongoing support to new Implementation Specialists to assist with setups
Assist with planning and coordinating user communications as necessary
Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers
Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform