Digital Imaging Specialist

DCH Health Care Authority•Tuscaloosa, AL

2d•Onsite

About The Position

The Digital Imaging Specialist is a highly visible role within the department, interacting with outpatients, guests, inpatients, physicians, and other customers. This position requires exceptional interpersonal skills, judgment, dependability, conscientiousness, and empathy, with a strong focus on customer and patient needs and expectations. The specialist will cordially greet and professionally assist all individuals arriving in the department. A high level of organization and proficiency in using electronic records, digitizing technology, and various software systems is essential.

Requirements

High school graduate or equivalent with good perception of order and minute details.
Self-motivated with the ability to stay focused on repetitive tasks.
Strong communication skills.
Detail-oriented.
Critical thinking skills.
Problem-solving skills.
Customer service skills.
Quick learner.
Ability to work at a fast pace.
Friendly and courteous to staff and physicians.
Efficient in the use of all office equipment.
Proficient in computer and keyboard operations.
Ability to read, write legibly, speak, and comprehend English.
Must be able to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

Nice To Haves

Adequate knowledge in the PACS digital imaging system.
Knowledge of AccuReg check-in process.
Knowledge of Softros messenger for IR patient arrival notifications.
Knowledge of Expanse system.

Responsibilities

Possess knowledge of Imaging Department workflow.
Coordinate patient care activities and dispatch clinical and transport staff.
Greet all individuals cordially and professionally.
Provide care and safety to patients undergoing treatment and exams.
Meticulously inspect orders and generate accurate paperwork to initiate the examination process.
Demonstrate thorough knowledge of policy and regulations regarding privacy rules and release of PHI information requirements.
Support physicians and staff in the use of digital imaging systems.
Use I Care principles for proper patient identification, correct exam selection, and to improve patient communication and engagement.
Maintain current electronic records and reports.
Scan and commit images to film or CD.
Utilize image exchange cloud system or import outside CDs or film for physician comparisons.
Meticulously and accurately assemble, sort, maintain, and disassemble patient imaging records, including printing and electronic scanning of film or reports.
Process requests for CDs or film by classifying accordingly (e.g., physicians, physician offices, OR, ED, or other healthcare organizations) via phone, mail, or direct request for Release of Information (ROI).
Assure authenticity of requestor or designee, guardian, or patient.
Maintain electronic records of exams released.
Utilize department-specific computer systems for dictated reports, prioritizing reports, printing reports, faxing reports to physician offices, mailing, or sending to healthcare organizations.
Utilize ChartMaxx system for obtaining operative exam reports for imaging exams performed in the OR to avoid delaying radiology reporting.
Assist transport staff with Teletracking transport system entries and usage.
Present appropriate outside mammography films on a viewer for radiologist comparisons, remove film from the viewer, and maintain film records.
Ensure outside films are returned to various facilities by mail or courier.
Ensure all imaging exams receive a completed report within 24 hours to meet reporting turnaround time (TAT) standards.
Assist daily in computer entries for patient supply and exam charges.
Follow billing practices and perform daily delinquent charge capture for all exams and reports.
Ensure the integrity of patient records and bills.
Serve as a liaison for imaging services with outside physicians and staff.
Take verbal reservations from physician offices and written orders for walk-ins.
Anticipate scheduling conflicts and use good judgment.
Schedule or reschedule patient appointments.
Coordinate walk-in outpatients into the workflow, streamline the process, and communicate with the modality.
Maintain performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
Perform compliance requirements as outlined in the Employee Handbook.
Adhere to DCH Behavioral Standards, including creating positive relationships with patients/families, coworkers, colleagues, and self.
Perform essential job functions in a manner that ensures the safety of patients, visitors, and employees.
Identify and reduce unsafe practices that may result in harm to patients, visitors, and employees.
Recognize and take appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.
Utilize electronic mail, time and attendance software, learning management software, and intranet.
Adhere to all DCH Health System policies and procedures.
Perform other duties as assigned.