Digital Imaging Specialist

DCH Health System•Tuscaloosa, AL

4d•Onsite

About The Position

The Digital Imaging Specialist is a highly visible role within the department, interacting with outpatients, guests, inpatients, physicians, and other customers. This individual must be extremely sensitive to customer and patient needs and expectations, displaying excellent interpersonal skills, judgment, dependability, conscientiousness, and empathy. The role involves cordially greeting and assisting all patients, families, physicians, and visitors in a professional manner upon their arrival in the department. The specialist must be highly organized and well-versed in using electronic records, digitizing technology, and departmental workflows.

Requirements

High school graduate or equivalent with good perception of order and minute details.
Self-motivated with the ability to stay focused on repetitive tasks.
Strong communication skills.
Detail-oriented.
Critical thinking skills.
Problem-solving skills.
Customer service skills.
Quick learner.
Ability to work at a fast pace.
Expeditious.
Friendly and courteous to staff and physicians.
Efficient in the use of all office equipment, computer and keyboard operations, and related material essential to good patient care.
Ability to report problems when necessary.
Ability to read, write legibly, speak, and comprehend English.
Must be able to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

Nice To Haves

Knowledge of Imaging Department workflow.
Knowledge of PACS digital imaging system.
Knowledge of ChartMaxx system.
Knowledge of AccuReg check-in process.
Knowledge of Softros messenger.
Knowledge of Teletracking transport system.
Knowledge of Expanse system.
Knowledge of imaging department patient supply and exam charge process.
Knowledge of billing practices.
Adaptability/Flexibility
Analytical Thinking
Attention to Detail
Concern for Others
Cooperation
Dependability
Independence
Initiative
Integrity
Self-Control
Social Orientation
Stress Tolerance
Achievement
Independence
Relationships

Responsibilities

Possess knowledge of Imaging Department workflow and coordinate patient care activities, dispatching clinical and transport staff.
Provide care and safety to patients undergoing treatment and exams, meticulously inspect orders, and generate accurate paperwork to initiate the examination process.
Demonstrate thorough knowledge of policy and regulations regarding privacy rules and release of PHI information requirements.
Support physicians and staff in the use of digital imaging systems, with adequate knowledge in the PACS digital imaging system.
Use I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.
Maintain current electronic records and reports, scan and commit images to film or CD, and utilize image exchange cloud systems or import outside CDs/film for physician comparisons.
Meticulously and accurately assemble, sort, maintain, and disassemble patient imaging records, including printing and electronic scanning of film or reports.
Process requests for CDs or film by classifying accordingly (physicians, physician offices, OR, ED, other healthcare organizations) via phone, mail, or direct request for Release of Information (ROI), assuring authenticity of the requestor.
Maintain an electronic record of exams released.
Utilize the department-specific computer system for dictated reports, prioritizing reports, printing, faxing, mailing, or sending to healthcare organizations.
Utilize the ChartMaxx system for obtaining operative exam reports for imaging exams performed in the OR to avoid delaying radiology reporting.
Knowledge of AccuReg check-in process, Softros messenger for IR patient arrival notifications, and assisting transport staff with Teletracking transport system entries and usage.
Knowledge of Expanse system.
Present appropriate outside mammography films on a viewer for radiologist comparison, remove film, and maintain film records, ensuring outside films are returned to various facilities.
Ensure all imaging exams receive a completed report within 24 hours to maintain report turnaround time (TAT).
Assist daily in computer entries for patient supply and exam charges, following billing practices.
Perform daily delinquent charge capture process for all exams and reports, ensuring the integrity of patient records and bills.
Act as a liaison for imaging services with outside physicians and staff, taking verbal reservations and written orders for walk-ins.
Anticipate scheduling conflicts, use good judgment, and schedule or reschedule patient appointments.
Coordinate walk-in outpatients into the workflow, streamline the process, and communicate with the modality.
Maintain performance, patient and employee satisfaction, and financial standards.
Perform compliance requirements as outlined in the Employee Handbook.
Adhere to DCH Behavioral Standards, including creating positive relationships with patients/families, coworkers, colleagues, and self.
Perform essential job functions in a manner that ensures the safety of patients, visitors, and employees.
Identify and reduce unsafe practices that may result in harm to patients, visitors, and employees.
Recognize and take appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.
Utilize electronic mail, time and attendance software, learning management software, and intranet.
Adhere to all DCH Health System policies and procedures.
Perform all other duties as assigned.