Bilingual Digital Fraud Officer
Royal Bank of Canada•Toronto, ON
•Onsite
About The Position
As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.
Requirements
- Previous fraud experience
- Professional and courteous phone manner
- Strong decision making skills
- Strong keyboarding skills
- Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays
Nice To Haves
- Bilingualism (English and French)
- Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart
Responsibilities
- Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
- Use analytical techniques to break apart complex, evolving fraudulent activities and trends
- Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
- Accurately prepare required documentation for online investigations
- Take ownership, accountability for the resolution of escalated online fraud concerns
- Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity
Benefits
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to take on progressively greater accountabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
