Bilingual Fraud Prevention Officer

RBC•Vancouver, BC

3d•Hybrid

About The Position

As a Fraud Prevention Officer, you will be responsible to support RBC Royal Bank's Client First strategy and deliver a superior Client experience by providing quality service to Clients and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels. This is an entry-level position open to applicants from Montreal, Toronto, and Vancouver.

Requirements

Strong investigative & analytical mindset.
Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements.
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Strong communication and computer skills.
Sense of Urgency and Change Management - embraces and easily adapts to change.
Simplification & Efficiency - working with an innovative mindset to simplify the way we do business.
Commitment to flexible work schedules and locations based on Operations, hours of business and availability, including statutory holidays.
Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays.
Required to work overnight shifts Monday to Sunday between 10pm and 8am.

Nice To Haves

Fraud experience.

Responsibilities

Support RBC Royal Bank’s Client First strategy and deliver superior experience by providing quality service to Clients.
Enhance RBC Financial Group’s risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels.
Maintain a pro-active approach, mitigating fraudulent activity at the source.
Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Take full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk.
Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLA’s).