Digital Experimentation Analyst

Staples Inc.•Framingham, MA

7h•$74,800 - $99,200•Onsite

About The Position

The Digital Experimentation Analyst drives insights and recommendations for the end-to-end purchasing customer journey across Staples B2C and B2B digital strategy, including Web and App platforms. The role requires extensive hands-on data experience and strong subject matter expertise and involvement in A/B testing. The analyst works in a fast-moving, diverse environment, manages multiple projects while maintaining accuracy and timeliness, and communicates findings to senior leadership and business stakeholders through verbal and presentation formats. The analyst collaborates with Product Management and Digital Experience partners to improve the purchasing journey, advises on experimentation and measurement, and builds self-service reporting that helps teams understand customer engagement and identify experience improvements. The position also uses analytical skills and business acumen to solve complex problems, communicate insights, and advance reporting capabilities.

Requirements

Bachelor’s degree (BA/BS) in Data Analysis, Computer Science, Statistics, or a related field, or equivalent work experience.
At least 2 years of demonstrated experience as a Data Analyst or in a related role.
At least 2 years of experience with A/B testing and other experimentation methods, such as pre/post, synthetic control, and multi-armed bandits.
At least 2 years of experience with data querying or processing languages such as SQL and Python or R.
At least 2 years of experience with data visualization tools such as Power BI.
Strong subject matter expertise in A/B testing and hands-on involvement in testing.
Strong interpersonal, communication, presentation, and critical-thinking skills.
Ability to break down complex problems, present data clearly and compellingly, and work effectively with diverse teams.
Collaborative, intellectually curious problem-solving approach suited to a customer-centric, agile environment.

Nice To Haves

Experience with Adobe Analytics.
Master’s degree in a related field.
Experience in predictive modeling and machine learning.

Responsibilities

Work with Product Management and Digital Experience partners to provide insights and recommendations for improving the end-to-end purchase journey across Web and App experiences.
Serve as the subject matter expert on A/B testing and other experiment methods, providing consultative support and ensuring campaigns enable accurate data collection and robust impact measurement.
Build self-service reporting that gives Analytics and stakeholders visibility into customer engagement with site experiences and helps identify opportunities to improve customer experience.
Use analytical skills and business acumen to solve complex problems, communicate insights, and advance reporting capabilities.
Communicate findings to senior leadership and business stakeholders through verbal and presentation formats.
Manage multiple projects while maintaining accuracy and timeliness.