DIgital Experience Specialist

WinSouth Credit Union • Fort Payne, AL

10d

About The Position

Winsouth is now hiring a Digital Experience Specialist. The Digital Experience Specialist is responsible for delivering exceptional service and support to members through WinSouth Credit Union's digital banking channels. This position assists members with online and mobile banking services, digital payment solutions, electronic account services, and technology-related member support. The Digital Experience Specialist serves as a subject-matter expert on digital products and helps drive member adoption of electronic services while ensuring a positive member experience.

Requirements

• Experience in delivering exceptional service and support through digital banking channels.
• Proficiency in assisting members with online and mobile banking services.
• Knowledge of digital payment solutions.
• Familiarity with electronic account services.
• Ability to provide technology-related member support.
• Subject-matter expertise on digital products.
• Skills in driving member adoption of electronic services.
• Commitment to ensuring a positive member experience.

Responsibilities

• Delivering exceptional service and support to members through WinSouth Credit Union's digital banking channels.
• Assisting members with online and mobile banking services, digital payment solutions, electronic account services, and technology-related member support.
• Serving as a subject-matter expert on digital products.
• Driving member adoption of electronic services.
• Ensuring a positive member experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed