Digital Experience Lead - Limited Term Agreement

Town of Gilbert•50 E. Civic Center Drive, AZ

6d•Hybrid

About The Position

Team Gilbert has an exciting opportunity for a Digital Experience Lead - Limited Term Agreement (LTA) who is an innovative, self-motivated communicator passionate about empowering others through technology. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment. This position is a benefitted, Limited Term Agreement and is funded through June 30, 2027, and may be eligible for renewal based on need and performance in the role. The work schedule is Monday through Thursday, 7:00 am to 6:00 pm, with the opportunity for hybrid work (hybrid or remote work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point). This position is an At-Will position and is FLSA Exempt – ineligible for overtime compensation.

Requirements

Bachelor’s degree in Communications, Information Technology, Education, or a related field, or equivalent experience
2+ years of experience in internal communications, training development, or IT support
Excellent technical writing, editing, and verbal communication skills
Proficiency with communication tools (e.g., SharePoint, Teams, M365, Canva, Adobe Premier Pro, email platforms) and learning management systems (LMS)
Ability to translate technical concepts into clear, user-friendly content

Nice To Haves

5 years of experience in IT communications, technology training development, or IT user enablement
3 years of instructional design and training delivery experience
3 years of experience supporting Enterprise applications or IT service delivery
3 years of business process analysis and change management experience
Proven experience developing and managing multi-channel communication strategies
Demonstrated experience with learning management systems (LMS) and content management platforms

Responsibilities

Creating, editing, and publishing a recurring internal IT newsletter to share updates, initiatives, and success stories
Drafting and maintaining IT communication policies and guidelines in collaboration with IT leadership and HR
Coordinating interdepartmental communications to ensure consistent messaging and timely updates on IT initiatives, outages, and changes
Designing and delivering IT and technology-related training programs tailored to various departments and user skill levels
Facilitating live and virtual training sessions, and create self-paced learning resources (e.g., videos, guides, FAQs)
Evaluating training effectiveness through feedback, assessments, and performance metrics
Working closely with IT teams, HR, and department leads to align communication and training efforts with organizational goals
Supporting change management initiatives by preparing communication and training materials for new system rollouts or upgrades
Maintaining documentation and knowledge base articles to support end-user self-service