Digital Experience & Innovation Strategist

EVERSANA • Yardley, PA

4h

About The Position

Leads and manages the strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences. Analyzes data and applies human-centered design, design thinking, service design, and employee insights to identify opportunities, shape future-state concepts, and create intuitive, engaging experiences. Develop journey maps, experience architectures, prototypes, and innovative solutions that simplify complex employee needs and drive meaningful engagement and business impact. Needs to be hands-on, able to develop and manage timelines, and be detail-oriented.

Requirements

• Digital and conversational experience strategy
• Experience architecture and journey design
• Human-centered design and employee insights
• Service design and experience innovation
• Concept development and rapid prototyping
• Emerging technologies and AI-enabled experiences
• Experience optimization and continuous improvement
• Large agency or large enterprise experience who understands high-quality strategy and writing.
• Internal communications experience.
• PowerPoint & Figma experience

Responsibilities

• Leads and manages the strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences.
• Analyzes data and applies human-centered design, design thinking, service design, and employee insights to identify opportunities, shape future-state concepts, and create intuitive, engaging experiences.
• Develop journey maps, experience architectures, prototypes, and innovative solutions that simplify complex employee needs and drive meaningful engagement and business impact.
• Be hands-on, able to develop and manage timelines, and be detail-oriented.

Benefits

• Competitive salaries and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed