Digital Experience Hospitality Manager

Sodexo Careers•North Wales, PA

About The Position

This account is part of the SodexoMAGIC portfolio of business. SodexoMAGIC is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson and Sodexo. This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. Sodexo Corporate Services is seeking a Digital Experience Hospitality Manager to shape, optimize, and elevate the end‑to‑end digital journeys that power our workplace dining programs. This is a pivotal role for a digital leader who understands how thoughtful, intuitive experiences influence consumer decisions — and who can turn that understanding into journeys, campaigns, and interactions that drive engagement and growth. You will be the strategic force behind how our guests discover, order, and experience food across our client sites. Using research, insights, and consumer behavior, you’ll retain digitally active users while expanding reach to broader audiences across key contracts. You will also serve as the subject matter expert for our Point of Sale (POS) ecosystem and the Everyday App , our mobile and web ordering platform. Everyday is a seamless digital ordering experience that allows guests to browse menus, customize meals, order ahead, skip lines, and pay digitally — creating a faster, more convenient dining experience across workplace and campus environments. This role partners closely with our General Managers and on‑site teams to ensure the digital experience reflects the hospitality, quality, and service Sodexo is known for. You’ll join an innovative, forward‑thinking team with the opportunity to define the impact of digital marketing and digital experience across our business.

Requirements

Proven track record in digital product or experience management, with the ability to design and deliver journeys that meet both consumer expectations and business goals.
Strong analytical skills and comfort working with data, KPIs, and consumer insights to inform decisions and shape future digital strategy.
Deep understanding of CMS platforms, digital content systems, and the mechanics of driving engagement through digital channels.
Exceptional stakeholder management and influencing skills, with the ability to collaborate across segments, clients, and technical teams.
A consumer‑first mindset, consistently advocating for user needs and behaviors when shaping digital experiences and making strategic decisions.
Agility, resilience, and a passion for continuous improvement — thriving in fast‑moving environments and adapting to shifting client or consumer priorities.
Experience with POS systems, mobile ordering platforms, or foodservice technology.
Exceptional stakeholder management and influencing skills.
Analytical thinker with the ability to translate data into actionable insights.
Comfortable working in an Agile environment.
Flexible, resilient, and able to adapt to shifting business or client priorities.
Highly personable with a strong hospitality mindset and customer focus.
Bachelor’s Degree in a relevant field or equivalent experience
5 years related functional Experience

Nice To Haves

Experience in the foodservice, retail, or hospitality industry preferred.

Responsibilities

Shape, optimize, and elevate the end‑to‑end digital journeys that power our workplace dining programs.
Serve as the subject matter expert for our Point of Sale (POS) ecosystem and the Everyday App.
Partner closely with our General Managers and on‑site teams to ensure the digital experience reflects the hospitality, quality, and service Sodexo is known for.