Digital Experience Manager
About The Position
The Digital Experience Manager is responsible for supporting the development, management, and optimization of First Horizon’s owned digital properties, with a primary focus on the public website. This role ensures that digital experiences are aligned with brand standards, business objectives, and customer needs. Working cross-functionally with Marketing, Digital Banking, and Digital Engineering teams, the Digital Experience Manager helps coordinate and execute digital initiatives, improve user experience, and support the integration of campaigns and content across digital platforms. This role plays a key part in delivering a cohesive, customer-centric digital experience.
Requirements
- Bachelor’s degree in Marketing, Digital Media, Communications, Business, or a related field required
- 4–7 years of experience in digital marketing, website management, or digital experience roles
- Experience working with content management systems (CMS) and managing website content
- Strong understanding of website structure, user experience (UX), and digital best practices
- Familiarity with SEO principles and web accessibility standards
- Experience working with analytics tools (e.g., Google Analytics) and interpreting performance data
- Strong organizational and project management skills with the ability to manage multiple priorities
- Excellent communication and collaboration skills, with the ability to work effectively across teams
Nice To Haves
- Experience in financial services or a regulated industry is a plus
Responsibilities
- Support the day-to-day management and ongoing enhancement of the public website and owned digital properties
- Coordinate with internal stakeholders to execute website updates, enhancements, and campaign-related digital initiatives
- Partner with Brand, Content Strategy, Media, and Social teams to ensure digital experiences align with messaging, campaigns, and brand standards
- Collaborate with Digital Banking and Digital Engineering teams to support the implementation of digital features and functionality
- Manage content updates and publishing within the content management system (CMS), ensuring accuracy and consistency
- Monitor website performance and user behavior using analytics tools and provide recommendations for optimization
- Support the development and execution of improvements to user experience, navigation, and conversion paths
- Ensure adherence to SEO, accessibility (ADA), and digital best practices across digital properties
- Assist in coordinating testing and optimization efforts to improve engagement and performance
- Help maintain documentation, workflows, and processes related to digital experience management
Benefits
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
