Digital Experience Discovery & Delivery Co-op

TJMaxx•Framingham, MA

4d•Onsite

About The Position

On the Digital experience team, we are customer centric innovators who work in partnership with cross functional teams to bring exciting, new, customer-facing features & experiences to life across all domestic websites (TJ Maxx, Marshalls, HomeGoods, Sierra & Homesense across mobile & desktop) and mobile apps. We play an integral role in each phase of the project lifecycle, from brainstorming new ideas, socializing projects with business partners, supporting our IT partners in feature development & user acceptance testing, to measuring and reporting on post-release performance.

Requirements

A true curiosity mindset - not being afraid to ask questions and understand what's possible.
Highly collaborative problem solver, who is eager to hone their data synthesize skills to craft compelling stories and business cases.
Effective verbal and written communication skills and strong attention to detail.
Basic computer skills (e.g., PowerPoint, Word, Excel, Outlook, etc.)

Responsibilities

Learn and build a solid understanding of the unique business model of TJX Digital.
Support the execution of customer-facing projects across the websites & apps for all US Brands.
Help identify customer pain points through our customer feedback channels and support the UX team in reviewing user tests.
Conduct competitive analysis and research industry best practice trends to provide input on project requirements and designs.
Support development of presentations for project socialization to cross-functional partners, business stakeholders and leadership.
Support the team in validating IT demos and participating in User Acceptance Testing of pre-release features & experiences providing feedback and identifying initial defects prior to release.
Develop critical professional & personal skills, including project management, building business relationships, time management, analytical skills.