Digital Experience Analyst
About The Position
The Digital Experience Analyst is responsible for driving adoption and continuous improvement of the Signature Vision digital portal through structured customer onboarding, ongoing Voice of Customer (VoC) research, and actionable insights derived from user feedback. This role ensures customers successfully engage with Signature’s digital platform while identifying opportunities to enhance usability, functionality, and overall experience. This position supports cross-functional digital initiatives, identifies content and platform updates, partners closely with Marketing, IT, Operations, and Commercial teams, and ensures all digital experiences align with Signature’s brand standards, accessibility requirements, and performance goals.
Requirements
- Experience in driving digital portal adoption and improvement.
- Experience with customer onboarding processes.
- Experience with Voice of Customer (VoC) research.
- Ability to derive actionable insights from user feedback.
- Understanding of digital platform usability and functionality enhancement.
- Experience supporting cross-functional digital initiatives.
- Familiarity with content and platform updates.
- Experience partnering with Marketing, IT, Operations, and Commercial teams.
- Knowledge of brand standards, accessibility requirements, and performance goals.
Responsibilities
- Driving adoption and continuous improvement of the Signature Vision digital portal.
- Conducting structured customer onboarding.
- Performing ongoing Voice of Customer (VoC) research.
- Deriving actionable insights from user feedback.
- Ensuring customers successfully engage with Signature’s digital platform.
- Identifying opportunities to enhance usability, functionality, and overall experience.
- Supporting cross-functional digital initiatives.
- Identifying content and platform updates.
- Partnering closely with Marketing, IT, Operations, and Commercial teams.
- Ensuring all digital experiences align with Signature’s brand standards, accessibility requirements, and performance goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
