Digital Experience Analyst

New Orleans Ernest N. Morial Convention Center•New Orleans, LA

10h

About The Position

The Digital Experience Analyst is responsible for enhancing digital experiences within the organization. This involves assessing current workflows, system utilization, and identifying areas for digital improvement. The role includes documenting processes, gathering business and user requirements, and translating them into structured solution designs. The analyst evaluates digital tools, automation platforms, and analytics systems for alignment with business objectives and operational feasibility. Key responsibilities also include advocating for digital experience, collaborating with IT and an Innovation Manager on implementation, tracking adoption, and collecting user feedback. The analyst supports solution implementation by documenting plans, preparing user reference materials, tracking milestones, and providing guidance during pilot transitions. Additionally, the role involves coordinating pilot initiatives, documenting lessons learned, and preparing summary reports for leadership review.

Requirements

Experience documenting workflows, gathering business requirements, and supporting system or process implementations.
Experience applying digital tools to support business operations.
Ability to connect digital initiatives to workforce enablement, operational performance, and measurable business outcomes.
Ability to manage multiple initiatives simultaneously and deliver within established timelines.
Ability to communicate technical concepts in clear, practical terms to non-technical stakeholders.
Demonstrated ability to apply structured problem-solving methods to identify process inefficiencies and recommend improvements.
Ability to work cross-functionally with IT, operations, and end-users.
Strong written and verbal communication skills, including the ability to prepare clear, accurate, and well-organized documentation.

Nice To Haves

Knowledge of digital workplace technologies, workflow automation tools, enterprise productivity platforms, and data reporting systems sufficient to support evaluation and use in business processes.
Knowledge of artificial intelligence concepts, large language models (LLMs), and automation technologies, with experience assessing business use cases and implementation considerations.
Knowledge of user experience (UX) principles and human-centered design methodologies sufficient to support process design and usability of digital tools.
Experience supporting system implementations, pilot programs, or organizational change initiatives in a multi-department environment.

Responsibilities

Engage departments to assess current workflows, system utilization, and digital experience enhancement.
Document current-state processes and identify workflow inefficiencies or usability concerns for leadership review.
Support structured discovery sessions by gathering and organizing business and user requirements.
Translate validated requirements into structured solution designs, including user flows, guardrails, and evaluation metric to support solution development.
Evaluate digital tools, automation platforms, analytics systems, and related technologies to determine alignment with business objectives, governance standards, and operational feasibility.
Participate in user acceptance testing activities and document findings.
Support evaluation of digital tools to promote alignment with operational responsibilities and employee workflows.
Collaborate with IT and the Innovation Manager to gather input regarding implementation feasibility and operational considerations.
Track adoption indicators, usage patterns, and defined success measures for pilot and implemented solutions.
Facilitate structured feedback collection from end-users and document observations.
Compile summary reports outlining workforce impact, adoption trends, and identified improvement opportunities.
Maintain organized records of enhancement requests and feedback themes.
Assist with documentation of implementation plans, workflow adjustments, and stakeholder action items related to approved digital tools.
Support departments with integration of approved tools into existing workflows by preparing process documentation and user reference materials.
Track implementation milestones and summarize progress updates for leadership review.
Maintain organized documentation of workflows, integration points, and related knowledge resources.
Provide structured guidance to users during pilot transitions and early-stage implementation activities.
Support coordination of pilot initiatives, including tracking timelines and defined success measures established by the Innovation Manager.
Document pilot activities, lessons learned, usage patterns, and operational observations.
Compile findings and prepare draft summary reports for review and decision-making by leadership.
Contribute to maintenance of documentation standards and tracking tools used for digital initiative evaluation.