Digital Enablement Support – CRM, CPQ & PSA

CDW

1d•$65,000 - $89,800

About The Position

Business Transformation is a strategic group focused on evolving the way we support our sellers and coworkers on our process, policy, and technology transformation efforts. This group partners with stakeholders across the enterprise to develop strategies, build plans, prioritize efforts, implement changes, and measure outcomes. The Digital Enablement Support role falls under the Business Transformation group and focuses on responding to internal end user inquiries and ensuring our Coworkers are well supported on our CRM, CPQ, and PSA tools. The Digital Enablement Support is responsible for providing total customer care in response to inquiries that come in via Help Desk tickets, Teams chats, and our [email protected] email box. The ideal candidate is a solution-oriented thinker with excellent communication skills and a passion for delivering a positive end-user experience.

Requirements

Bachelor’s degree or equivalent experience required
3+ years of Business Analyst, Product Marketing, Product Management, Professional Services or Technology experience
Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively
Proven track record of successfully managing end users questions and requests
Excellent communication and presentation skills, with the ability to influence cross-functional teams and stakeholders
Experience with Salesforce is required
Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines
Proficiency in Microsoft office applications
Demonstrated ability to effectively present data to stakeholders for full scenario understanding
Track record of identifying process improvements and making appropriate recommendations
Strong negotiation skills with the ability to influence stakeholders

Nice To Haves

Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA

Responsibilities

Build strong relationships with both technical and non-technical teams such as Product Managers, Product Owners, Developers, Digital Engagement Managers, and Product Marketing.
Build strong relationships with product end users such as Sales, Integrated Tech Services (Now known as Solutions and Services or S&S), Operations, Product & Purchase Management (PPM), and Finance teams.
Develop clear and compelling communications to solve the challenges of our end users. It is expected that the Support resource will help scale these communications by working with WhatFix and Product Marketing to create PDFs, videos, etc. that enable our end users.
Craft key messaging frameworks that highlight the product’s value and unique selling propositions.
Ensure messaging is consistent across communication channels.
Contribute to product materials such as presentations, sales enablement tools, FAQs, release notes, and product videos.
Comfortable speaking, presenting, and demoing capabilities to stakeholders.