Digital Banking CRM Incident Support Specialist

PEOPLES BANK MASTER • Newton, NC

2d • Onsite

About The Position

The Digital Banking CRM-Incident Support Specialist role consists of responding and completion of compiled information that has been gathered on bank customers across the different bank channels-or points of contact between the customer and banker which could include telephone and email. The position requires a level of attention to detail, organizational skills, able to multi-task, skilled in reconciliation of internal general ledger and demand accounts. The position requires excellent computer skills, must be able to work with people, have a good phone presence, excellent documentation skills and very well organized. This job description provides a highlevel review of types of work related to this job description. Other job-related duties in Digital Services may be assigned as required.

Requirements

• High school graduate or equivalent
• Minimum of 3 years of relevant work experience in a financial institution
• Working knowledge of Microsoft Office
• Good communication skills in dealing with coworkers
• Ability to multi-task and balance priorities

Nice To Haves

• Minimum (2) years’ experience in banking with Digital Banking experience is preferred
• Knowledge of other areas of bank operations
• Basic knowledge reconcilement experience
• Knowledge of banking products and services
• Good phone presence
• Excellent documentation skills
• Very well organized

Responsibilities

• Responding and completion of compiled information that has been gathered on bank customers across the different bank channels-or points of contact between the customer and banker which could include telephone and email.
• Reconciliation of internal general ledger and demand accounts.
• Working with people.
• Multi-tasking and balancing priorities to move freely between the different applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED