Digital Banking Support Specialist - Temporary

HERITAGE BANK•Bremerton, WA

4d•Onsite

About The Position

Heritage Bank currently has an exciting temporary assignment opportunity with our organization! The Digital Banking team is seeking temporary digital banking support specialists (August 2026 - July 2027) who will be responsible for completing daily operational tasks for the department, reviewing and resolving service requests, responding to internal and external inquiries, and ensuring timely completion of operational activities and compliance with operational and regulatory policies/procedures to mitigate risk. This position is Temporary - Full Time; typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This assignment is fully onsite in Bremerton, Washington As a temporary employee, you will be eligible to participate in a 401(k) plan with company match, accrue sick time, and will have access to the Employee Assistance Program. To view Benefits Summary: Apply > Current Openings > position > attachment Base Salary Range: $20.50 - $25.00 per hour The Assignment at a Glance: Researches and responds to internal and external customer inquiries via Jira, email, phone or in person. Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions. Acquires knowledge to set-up, implement and maintain business online banking, and Business RDC customers. Assists in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone. Reconciles assigned general ledger and bank control accounts in a timely and accurate manner. Contributes to the success of the department with willingness to share and cross train in all department responsibilities, as required or assigned.

Requirements

High School Diploma or equivalent required
1+ year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures required
Provides high level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner
Ability to provide clients with information and data, as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation and/or customer
Ability to escalate to next level management
Effective interpersonal and written/verbal communication skills with the ability to communicate technical issues over the phone, in person and via email; and ability to read, write, speak, and understand English well
Effective research, attention to detail, time management, and organizational skills to manage multiple assignments and reporting requests to meet concurrent deadlines, with moderate supervision and oversight
Basic understanding of debit/credit relationships and negotiable instruments; general math skills to balance accounts and locate routine and non-routine mathematical errors, to process debits and credits accurately, and adhere to customer instructions
Ability to learn and gain an understanding and apply principles, procedures, requirements, regulations, and policies related to assigned area, as well as gain working knowledge of the Bank’s policies, procedures, products, and services
Unquestionable integrity in handling sensitive and confidential information required
Working knowledge of office administration practices and procedures
Basic knowledge of MS Office products (Word, Excel, Outlook), with the ability to learn and adapt to new technologies quickly

Nice To Haves

Coursework and/or certification in business or accounting, and/or relevant education – preferred
Recent experience in Electronic / Digital Banking with working knowledge and understanding of Online Banking systems (Q2), Mobile Banking, RDC, EFT processing and regulatory compliance preferred
PC Experience using ticketing systems (Jira, etc.) - preferred

Responsibilities

Completing daily operational tasks for the department
Reviewing and resolving service requests
Responding to internal and external inquiries
Ensuring timely completion of operational activities and compliance with operational and regulatory policies/procedures to mitigate risk
Researches and responds to internal and external customer inquiries via Jira, email, phone or in person
Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions
Acquires knowledge to set-up, implement and maintain business online banking, and Business RDC customers
Assists in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone
Reconciles assigned general ledger and bank control accounts in a timely and accurate manner
Contributes to the success of the department with willingness to share and cross train in all department responsibilities, as required or assigned