Digital Enablement Advisor

iA Financial Group•Toronto, ON

1d•CA$100,000•Hybrid

About The Position

Build the future with us Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Digital Enablement Advisor, you will be responsible for keeping salesforce running well for the business, supporting user needs, managing the business-side backlog, coordinating with IT, and helping shape the platform roadmap over time. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Is known for their Salesforce ownership mindset
Stands out for their ability to build trust with technical and non-technical partners
Demonstrates strong ability to coach team members through hands-on delivery
Is recognized for their ability to crate AI agents, automations, reports and dashboards
Has 5 years of experience in Salesforce administration, platform support, business enablement, digital transformation and automation

Responsibilities

Own day-to-day Salesforce support, troubleshooting, user questions, issue triage, and practical resolution.
Front-load training and change support for new processes, enhancements, and releases to reduce recurring day-to-day support demand over time.
Act as a key partner to the Associate Director, supporting execution, prioritization, and delivery across the BI&E mandate.
Guide and oversee onboarding and offboarding for team members supporting Salesforce, AI, automation, and data-related work.
Build and support practical automation and low code/no code solutions across Power Automate, Power Apps, Power BI, and Copilot Studio where they improve business processes.