Digital Employee Experience Analyst

Adobe•San Jose, CA

About The Position

We are building a modern, data‑driven Digital Employee Experience (DEX) capability focused on improving how employees interact with workplace technology. As a DEX Analyst, you will use Nexthink and experience analytics to measure, understand, and elevate the digital experiences of thousands of employees. This role blends technical skill, human‑centered thinking, and analytic storytelling to identify friction, drive improvements, and influence how our workforce engages with devices, applications, and support systems.

Requirements

1-2 years of hands‑on experience with Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
4-10 years of exp within a Data Analysis role
Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
Strong analytical skills working with large datasets.
Ability to translate complex data into simple, human‑centered insights.
Superb communication and collaboration skills.
Passion for user empathy and understanding digital behaviors.
Supported organizations with 15k+ devices

Nice To Haves

2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields.
Scripting experience (PowerShell, Python).
Familiarity with ITSM/ITIL practices.
Experience with telemetry, observability, or experience‑measurement platforms.
Knowledge of survey development or UX research.

Responsibilities

Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
Build experience scorecards aligned to organizational priorities.
Create visualizations, alerts, and reports that translate telemetry into actionable insights.
Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
Combine quantitative and qualitative signals to understand true employee impact.
Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
Form hypotheses, test improvements, and measure effects on experience scores.
Understand employee behaviors, work styles, and friction patterns to recommend improvements.
Partner with support, engineering, cybersecurity, and product teams to design user‑focused solutions.
Use Nexthink to support surveys, feedback loops, and engagement strategies.
Advocate for end‑users by ensuring technical decisions reflect human experience implications.
Participate in incident analysis to assess user impact.
Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
Support DEX roadmap initiatives to expand automation, maturity, and long‑term capability.