Digital & Deposit Support Specialist II

Heritage Federal Credit Union•Newburgh, IN

1d•Onsite

About The Position

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Digital & Deposit Support Specialist II. The Digital & Deposit Support Specialist II is a cross-functional operational role responsible for supporting digital banking services and deposit operations. This position serves as a knowledgeable resource for internal employees and members by independently resolving moderately complex issues related to digital banking, deposit transactions, ACH activity, fraud indicators, and system-based workflows.

Requirements

High School Diploma or equivalent
1 to 3 years of previous banking or financial institution experience strongly preferred.
Prior experience in digital banking, operations, fraud support, or account servicing beneficial.
Intermediate working knowledge of digital banking systems, products, and workflows.
Intermediate working knowledge of deposit account servicing and transaction processing.
Working knowledge of ACH processing and NACHA Operating Rules.
Working knowledge of applicable regulations, including Reg E, Reg CC, BSA, and Member Identification Program (MIP) requirements, as applicable to role.
High level of attention to detail, accuracy, and organization.
Excellent verbal and written communication skills with the ability to explain complex topics clearly.
Proficiency with Microsoft Office (Word, Excel, Outlook) and credit union operating systems.

Responsibilities

Serve as a primary support resource for members and internal staff regarding digital banking services, including Digital Banking access, Bill Pay, Zelle, Mobile RDC, Wires, and ATM-related inquiries.
Process and monitor digital banking service events and validate corrective actions.
Perform daily processing of Bill Pay settlements, exceptions, and cancellations.
Approve outgoing wire transfers in accordance with assigned limits and within HFCU policies and procedures.
Report suspicious wire activity to management.
Send completed wires to imaging systems for record retention.
Independently process new tax levies and garnishments upon receipt; maintain an active tracking log to ensure accuracy and regulatory compliance; and ensure processing is completed within required state and federal timeframes.
Assist with Subpoena research and processing.
Conduct New Account, Certificate, and Safe Deposit Box quality assurance reviews to ensure documentation accuracy and regulatory compliance.
Support deceased account processing and complex account structures, including Powers of Attorney, Trusts, Representative Payees, and Business Accounts.
Serve as a liaison between Digital Banking, Deposit Support Operations, Fraud Prevention, and Retail teams.
Provide backup coverage across both departments during peak volume periods, staff absences, or operational disruptions.