Deposit Services Support Specialist II

Charlesbridge, MHC•Dedham, MA

3d•Onsite

About The Position

The Deposit Services Support Specialist II is responsible for the accurate and timely processing of assigned tasks related to the Deposit Services area. This position operates in a fast-paced environment with several processing time frames, compliance regulations, and daily deadlines. This position is also responsible for supporting team members in the Banking Centers that are assisting clients with inquiries and issues. The Deposit Services Support Specialist II performs complex, non-routine operational tasks, including reconciliations, regulatory support, and exception handling, reflecting expanded scope and autonomy beyond Level I while remaining subject to established procedures and management review.

Requirements

High school diploma or general education degree (GED)
24 months relevant work experience in Banking Operations or Deposit Services
Demonstrate solid working knowledge of deposit regulations, tax levies and legal processing.
Exposure to legal, regulatory, or high-risk operational tasks under review
Ability to effectively interact with both internal and external customers.
Demonstrate initiative and resourcefulness.
Knowledge of general banking regulations.
Proficiency with Microsoft Word, Excel, Database, and PowerPoint.
Excellent analytical, confidentiality, multi-tasking, time management, and interpersonal skills.
Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.
Possess proficient analytical, problem-solving, and decision-making skills.
Strong written and presentation skills.
Extreme attention to detail.
Excellent organizational skills.
Acumen for problem-solving.
Basic knowledge of the banking and financial services industry including federal laws and regulations
Willingness to gain new knowledge and technical skills.
Intermediate typing skills to meet the production needs of the position.
Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.

Nice To Haves

Familiarity with FIS Contact Center SRM and CMSE is preferred.

Responsibilities

Perform a variety of maintenance on deposit accounts, (i.e. title changes, name and address changes, rate changes, PRA, Linked Transfer, etc.); perform all necessary steps to complete change accurately, submit maintenance offsets for review, and maintain an acceptable error ratio.
Responsible for monitoring signed Stop Payment letters in accordance with UCC guidelines.
Assist with tax levy, and summons processing in accordance with established state and federal procedures and research and resolve outstanding items.
Assists with the maintenance of Retirement Database.
Download retirement accounts daily, review for maintenance reports and account for offsets, verify offset to report, research discrepancies and errors, determine appropriate steps for correction, and submit corrections for processing.
Reviews and completes new plan setup, reviews contributions and distributions, verifies accuracy of all information, identifies corrections, and submits for processing.
Contact branch personnel for missing or incomplete retirement documentation.
Assist customers and branch personal with complex inquires and death distributions.
Maintain proficient knowledge of all applicable banking rules and regulations; complete all internal Company training as assigned and required.
Exhibit ability and desire to embrace and enhance the Charlesbridge culture.
Adhere to the Company’s privacy and data security policies including but not limited to safeguarding sensitive information and complying with relevant regulations to protect non-public information.
Proactively cross-train in areas of the department as directed.