Deposit Operations Specialist II
About The Position
The Deposit Operations Specialist II supports complex deposit operations functions to ensure accurate processing, regulatory compliance, and high-quality service delivery. This role requires advanced operational expertise, cross-functional collaboration, and subject matter knowledge in designated focus areas such as Deposit Escrow, IRA/HSA, and Abandoned Property. This position contributes to operational excellence by maintaining data integrity, supporting audits and reporting, providing guidance to internal teams, and identifying opportunities for process improvement while ensuring compliance with internal policies and applicable regulations.
Requirements
- High School Diploma or equivalent required
- Minimum of three years of banking or relevant financial services operations experience, with demonstrated proficiency in deposit operations
- Advanced knowledge of account maintenance, regulatory requirements, and complex operational processes
- Strong analytical, problem-solving, and professional communication skills
- Proficiency with Microsoft Office applications and core banking systems
- Ability to work independently and collaboratively in a deadline-driven, fast-paced environment
- Commitment to accuracy, quality, and exceptional internal and external client support
Nice To Haves
- Associate’s Degree in a business-related field preferred
- Specialized certifications related to IRA, HSA, or other assigned products preferred
Responsibilities
- Perform complex deposit operations with accuracy, timeliness, and attention to detail
- Support audits, reporting, and documentation efforts across assigned functions
- Ensure compliance with internal policies, regulatory requirements, and IRS guidelines for assigned products
- Manage due diligence, escheatment processes, and legal or regulatory inquiries as applicable
- Serve as a resource for specialized products including escrow, IRA/HSA, IOLA/IOLTA, and abandoned property
- Provide guidance and technical assistance to branches, call centers, and internal partners
- Develop and maintain procedures, training materials, and reference documentation
- Partner with IT, Marketing, Legal, Audit, and other internal teams on system updates, testing, and initiatives
- Identify process gaps, recommend enhancements, and support implementation of operational
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Profit Sharing
- Paid Time Off
- 11 Holidays
- Tuition Reimbursement
- Free Parking throughout Tompkins Community Bank
- Employee Referrals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
