Digital Delivery Systems Analyst

Campus Federal Credit Union•Baton Rouge, LA

1d•Onsite

About The Position

Campus Federal Credit Union is seeking a Digital Delivery Systems Analyst to join their team. The primary purpose of this position is to assist Campus Federal in its mission to enhance the lives of its members and the communities it serves. This is accomplished by providing excellent service to members and team members. This position implements, manages, and supports the credit union's Intranet and member-facing digital systems. This position is a pivotal bridge between member experience technology solutions and business operations, ensuring that the credit union's digital services align with strategic business goals and provide an optimal, secure, and available experience for its members.

Requirements

Bachelor’s degree plus 1 year of experience in the technology field
CMS/WordPress administration/management
Light web development using HTML, CSS, and basic PHP
Database investigation using phpMyAdmin

Responsibilities

Responsible for a thorough understanding of the credit union's digital services and providing basic support to all users.
Gather detailed information related to digital service issues.
Execute assigned tasks within the implementation of new digital services and enhancements under supervision.
Resolve common digital service issues and escalating more complex problems to higher levels. Document resolutions and common issues encountered.
Assist with collecting and organizing data related to digital service performance.
Communicate effectively with internal teams to facilitate problem resolution and information sharing.
Assist with communication with vendors as directed, such as scheduling or relaying information.
Assist with updating existing documentation for digital services, policies, and procedures. Help maintain digital services information on the credit union's Intranet.
Assist in delivering basic communications for digital services. Help support the training of staff on digital services through various methods.
Follow established security protocols and assist with basic security measures under guidance.
Perform other related administrative or support tasks as requested to assist the Digital Delivery team.