Digital Content Specialist

Fibre Federal Credit Union • Longview, WA

7d • Onsite

About The Position

Fibre Federal Credit Union is seeking a Full- Time Digital Content Specialist to join our team at our Longview, WA office. This role is responsible for developing and publishing digital content to enhance the Credit Union's brand and support organizational initiatives. The specialist will capture photography and video, manage social media platforms, analyze performance metrics, and research emerging digital trends. This is not a remote position.

Requirements

• Creativity - Demonstrates creativity and strong visual communication skills while producing engaging digital content that aligns with the Credit Union's brand and organizational objectives.
• Technical Skills - Demonstrates proficiency with social media platforms, content creation tools, photography/videography equipment, and common marketing software. Learns new technologies quickly and adapts to changing digital platforms.
• Work Independently - Assertive and productive self-starter who is accustomed to working independently.
• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information effectively, and recommends practical solutions.
• Planning/Organizing - Effectively prioritizes multiple projects, deadlines, campaigns, events, and competing requests while maintaining attention to detail. Uses time efficiently, adjusts priorities as needed, and consistently meets deadlines.
• Quality Control - Produces accurate, polished work while maintaining quality, consistency, and adherence to brand standards and department processes.
• Interpersonal Skills - The individual maintains confidentiality, remains open to others' ideas, and exhibits a willingness to try new things. Works collaboratively with others, demonstrates professionalism, and contributes to a positive team environment.
• Collaboration - Builds productive working relationships with Marketing and Community Development staff, internal departments, external vendors, and community partners to support organizational objectives.
• Oral Communication - Communicates professionally and effectively with staff, leadership, vendors, and community partners while representing the Credit Union positively.
• Written Communication - Produces clear, accurate, and engaging written communications while demonstrating strong grammar, proofreading, and editing skills. Must be PC literate.
• Team Player - Must be a strong team player with an outgoing, positive, can-do attitude and the ability to adapt to changing opportunities and priorities.
• Dependability - The individual is consistently at work and on time (except for those cases protected by law which are outlined in the Employee Guide), follows instructions, responds to Management direction, and solicits feedback to improve performance.
• Observes Policies/Procedures - The individual sets an example by observing (following) Credit Union policies and applicable Standard Operating Procedures, as well as those in the Employee Guide.
• Must be bondable

Nice To Haves

• A bachelor's degree in Marketing, Communications, Digital Media, or a related field preferred.
• Three to five years of related experience in social media, digital marketing, or content creation preferred.
• Achieve appropriate financial education certification within 12 months of employment.

Responsibilities

• Develops and produces digital content (e.g., graphics, short-form video, photography, and written copy) tailored to the appropriate platform and audience.
• Plans, schedules, and publishes content across the Credit Union's social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok) to support organizational priorities, community events, seasonal campaigns, and other key initiatives.
• Maintains digital lobby screens, including content management and functionality; coordinates issue resolution as needed.
• Identifies opportunities to showcase the Credit Union's products, services, people, and community impact across social media and other digital channels.
• Captures photography and video at Credit Union, employee, and community events for use across social media, digital communications, and future marketing initiatives.
• Monitors the Credit Union's social media platforms by responding to comments, messages, reviews, and other interactions, or routing inquiries to the appropriate department when needed.
• Analyzes social media and digital performance metrics to measure effectiveness and recommend opportunities to improve engagement and overall performance.
• Supports digital advertising initiatives through campaign monitoring, optimization, and coordination with external marketing partners.
• Researches emerging social media trends, platform updates, best practices, and new technologies to inform future digital content strategies.
• Collaborates with other Marketing and Community Development staff and internal departments to support organizational priorities through digital communications.
• Provides backup support for other Marketing staff by assuming delegated responsibilities during absences or as department needs arise.
• Maintains a strong working knowledge of all Credit Union products and services.
• Other duties as assigned.

Benefits

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 Paid Holidays
• 2 Floating Holidays
• Opportunities for growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED