Digital Content Specialist
About The Position
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital and analytics solutions for our customers and dealers. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. With over 1.5M connected assets worldwide, our business and in the industries, we serve, data is generated continuously by Cat® equipment using the latest technology, advanced analytics, telematics and AI capabilities to help our customers build a better world.
Requirements
- Basic Knowledge on how to gather business input, identify the underlying need, document requirements, and recommend solutions that create value users and stakeholders.
- Advanced experience in converting business requests into clear feature scope, user stories, acceptance criteria, content rules, and development-ready backlog items.
- Basic understanding of Online Description content, widgets, data sources, dealer workflows, PSE integration, and how OD supports sales execution and customer conversations.
- Basic knowledge to analyze requests, compare tradeoffs, identify missing business inputs, and recommend the next practical steps based on impact, feasibility, dependencies, and release timing.
- Experience in translating between business, technical, UX, and field audiences; communicate requirements clearly; and keep stakeholders aligned on scope, status, risks, and decisions.
- Experience in reviewing samples, validate content and functionality against requirements, provide feedback to engineering, and confirm readiness for release or production movement.
Nice To Haves
- Experience working with a technical team while simultaneously managing multiple projects.
- Experience working with developers in a Digital Platform and Commerce environment.
- Experience managing projects using Agile software tools such as Aha!, DevOps/VSTS, and others.
- Knowledge of digital content change request management; ability to intake, assess, prioritize, and translate Leads and Prioritized Service visualization requests from business partners.
- Working knowledge of strategies, practices, and tools for resolving digital content and visualization issues.
- Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, and product vision.
- Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
- Experience working with onshore/offshore team model
- Demonstrated ability to empower teams
- Knowledge of the software development lifecycle
Responsibilities
- Receive and review, input from business partners, product teams, dealers, adoption consultants, and field stakeholders to understand Online Description content and functionality needs.
- Transforms business feedback and product concepts into structured requirements, user stories, feature definitions, mock-up direction, and backlog items for development teams.
- Partners with UX, engineering, product owners, and subject matter experts to define how features should be designed, built, tested, and released across current and future OD experiences.
- Evaluates existing Online Description content, widgets, links, data fields, and user flows to identify opportunities for clearer messaging, better dealer usability, improved sales execution, and stronger alignment with business objectives.
- Supports delivery readiness by reviewing samples, validating requirements, providing feedback on defects or gaps, coordinating translations or content updates, and confirming that delivered features meet the intended business outcome.
Benefits
- Medical, dental, and vision benefits
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Career Development
- Incentive bonus
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
