Digital Content Creator

Chatham County Government • Savannah, GA

10h

About The Position

The Digital Content Creator reviews, edits, creates, manages, and publishes digital content for Chatham County Government. The role ensures information is accurate, clear, consistent, user-friendly, and accessible, and supports the County’s digital accessibility efforts in accordance with applicable ADA requirements and WCAG 2.2 standards. The position evaluates existing content, identifies accessibility barriers, and implements or coordinates remediation across websites and digital materials. It also translates complex government information into clear, concise, plain-language content that works across devices, platforms, and assistive technologies.

The Digital Content Creator advises the Public Information Office and County departments on accessible digital communications, including social media, multimedia, documents, and graphics. The role collaborates with County departments and Information and Communication Services (ICS) to publish consistent, accessible content and improve search engine optimization, site navigation, and user experience. During emergencies, the position supports timely, accurate, accessible communications and may be required to report to work as part of a disaster operations team.

Requirements

• Bachelor’s degree in Communications, Journalism, Marketing, English, Digital Media, Public Relations, Information Technology, Web Development, or a related field, and at least one year of professional experience in web content, digital communications, content creation, editing, or a related field; or an equivalent combination of training and experience.
• Demonstrated experience writing, editing, proofreading, and publishing content for web-based platforms.
• Demonstrated experience assessing and remediating digital documents and content for accessibility.
• Demonstrated knowledge and practical application of ADA digital accessibility requirements and WCAG standards.
• Demonstrated experience working with content management systems and comprehension of basic HTML.
• May be required to report to work as part of a disaster operations team during emergencies and disasters affecting Chatham County.

Nice To Haves

• Two or more years of professional experience in web content, digital communications, content creation, editing, or a related field.
• Experience with website accessibility testing and remediation tools.
• Experience creating or reviewing accessible social media and multimedia content.

Responsibilities

• Review, audit, edit, and update County website content for accuracy, readability, usability, consistency, and accessibility.
• Apply WCAG 2.2 principles and accessibility best practices to headings, lists, links, alternative text, tables, forms, images, multimedia, and other digital elements.
• Identify and remediate accessibility issues in webpages, PDFs, forms, documents, and multimedia, or coordinate remediation when outsourced.
• Ensure proper semantic structure and organization of website content; use basic HTML knowledge to identify and correct structural and formatting issues.
• Review webpage content and underlying HTML structure to ensure information is logically organized and interpretable by assistive technologies.
• Write, rewrite, edit, and proofread website content, news articles, announcements, public notices, campaigns, and other digital communications.
• Translate complex governmental, technical, regulatory, or operational information into clear, concise, resident-focused language.
• Proofread content for grammar, spelling, punctuation, accuracy, consistency, tone, and adherence to editorial standards.
• Collaborate with County departments to gather, edit, and publish content consistently in voice, terminology, style, formatting, and County branding across digital platforms.
• Partner with Information and Communication Services (ICS) to optimize content for search engines and improve site navigation and user experience.
• Assist the Public Information team in developing accessible digital communication guidelines, templates, and best practices.
• Work with ICS and Occupational Safety and Risk Management to review website analytics, user feedback, search trends, and other data to identify content improvements.
• Support emergency communications through the Public Information Office, ensuring timely, accurate, and accessible information during crises.
• Review emergency website and social media content for accessibility and usability under time-sensitive conditions, applying plain-language and accessibility principles without compromising speed or accuracy.
• Perform other duties as assigned.

Benefits

• Outstanding benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level