Digital Consumer Experience Strategy & Research Lead

Sanofi • Morristown, NJ

8d • $133,500 - $192,833

About The Position

The Digital Consumer Experience Strategy & Research Lead develops and delivers experience strategy across Sanofi digital products and services. The role defines research- and insight-based plans, principles, and measurement frameworks, and works with direct and indirect team members to document, communicate, maintain, and operationalize the user experience strategy and its rollout. The lead ensures milestones are met, mitigates risks, improves process efficiency, and reallocates resources to deliver priorities under tight deadlines. The role may lead CX Strategy employees and contractors and is responsible for mentoring and empowering the team to keep learning and informed about industry changes.

This position represents and advocates for CX Strategy across the business and corporation, influencing product and service strategy and development. It integrates CX Strategy into consumer experience and digital development processes and works with Digital, partner organizations, stakeholder groups, Global Business Units, R&D, Corporate, and Engineering to shape how CX functions across the organization. The role calls for a holistic, systems-oriented approach that connects root causes, downstream consequences, and the motivations of people involved.

Sanofi is an R&D-driven, AI-powered biopharmaceutical company focused on improving lives through medicines and vaccines. The position is based in Morristown, New Jersey. The listed salary range for North America applicants is $133,500.00–$192,833.33; compensation is determined based on demonstrated experience. Employees may be eligible for company benefit programs.

Requirements

• Bachelor’s degree or equivalent work experience in Design, HCI, MBA, or a related field.
• At least 7 years of hands-on CX/UX strategist experience in a large global enterprise, agency, consulting, or startup/scale-up, in the context of digital products or software design.
• Strong understanding of creating, measuring, and refining consumer experience strategy using user research, human factors, customer feedback, and market data.
• Ability to represent a strong and effective user point of view within an organization.
• Strong analytical skills and ability to synthesize qualitative and quantitative data into key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently.
• Strategic CX planning ability, including developing plans based on product roadmaps, team maturity, knowledge gaps, and business priorities.
• Strong business acumen, including understanding value generation and business modeling.
• Deep understanding of digital products and familiarity with agile and CX concepts to advise digital product owners.
• Knowledge and practice of qualitative and quantitative CX measurement frameworks to establish measures of efficacy.
• International experience and understanding of cultural sensitivities for a global role.
• High emotional intelligence to manage stakeholders and bring them along.
• Professional-level verbal and written English communication skills for candidates outside the USA.

Nice To Haves

• Master’s degree in a relevant field.
• Familiarity with pharma or health technology.

Responsibilities

• Deliver experience strategy for the organization’s digital products and services, including research- and insight-based plans, principles, and measurement frameworks.
• Ensure CX Strategy meets agreed milestones, mitigate risks, and maximize process efficiency.
• Work with direct and indirect team members to define, document, communicate, and maintain the user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources to deliver priorities under tight deadlines; the role may lead CX Strategy employees and contractors.
• Mentor and empower the team, sharing information about industry changes and supporting continued learning and growth as CX strategists.
• Represent excellence in consumer experience and influence product and service strategy direction.
• Represent CX Strategy across the business and corporation, including product and service development functions.
• Integrate CX Strategy into consumer experience and digital development processes and advocate for CX within Digital, partner organizations, and stakeholder groups.
• Influence changes in how CX works with peers in Global Business Units, R&D, Corporate, and Engineering.

Benefits

• At least 14 weeks of gender-neutral parental leave.
• Health and wellbeing benefits, including high-quality healthcare, prevention, and wellness programs.
• Rewards package that recognizes employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior