Digital Consumer Experience Strategy & Research Lead

Sanofi • Morristown, NJ

7d

About The Position

Sanofi is seeking a Digital Consumer Experience Strategy & Research Lead to shape consumer experience strategy across digital products and services. The role calls for a holistic, systems-thinking strategist who helps teams identify underlying issues, connect causes and consequences, and understand the motivations of the people involved. The lead will develop research- and insight-based plans, principles, and measurement frameworks, and ensure strategy work meets milestones while managing risk and process efficiency.

The position works with direct and indirect team members to define, document, communicate, and maintain the user experience strategy, rollout, and operations for Sanofi products and digital solutions. It may involve leading CX Strategy employees and contractors, reallocating resources to meet priorities and deadlines, and mentoring and empowering the team. The lead represents CX Strategy across the business and corporation, advocates for CX in digital and partner organizations, integrates it into consumer experience and digital development, and helps drive organizational change across Global Business Units, R&D, Corporate, and Engineering.

Sanofi describes itself as an R&D-driven, AI-powered biopharma company focused on improving lives through medicines and vaccines. The role is located in Morristown, New Jersey. The posted salary range is $133,500.00–$192,833.33, with compensation determined according to demonstrated experience.

Requirements

• Bachelor's degree or equivalent work experience in Design, HCI, MBA, or a related field.
• At least 7 years of hands-on CX/UX strategy experience in a large global enterprise, agency, consulting firm, or start-up/scale-up, in the context of digital products or software design.
• Solid understanding of how to create, measure, and refine consumer experience strategy based on user research, human factors, customer feedback, and market data.
• Ability to represent a strong and effective user point of view within an organization.
• Professional-level English verbal and written communication skills for candidates outside the USA.
• Strong analytical skills, including the ability to synthesize qualitative and quantitative data into key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently.
• Strategic CX planning ability, including drawing plans from assessments of product roadmaps, team maturity, knowledge gaps, and business priorities.
• Strong business acumen, with the ability to understand value generation and business modeling.
• Digital product management skills and a deep understanding of digital products, with knowledge of agile and CX sufficient to advise digital product owners.
• Knowledge and practical experience with qualitative and quantitative CX measurement frameworks and measures of efficacy.
• International experience and understanding of cultural sensitivities.
• High emotional intelligence to manage stakeholders and understand how to bring them along.
• Agility, decisiveness, resilience, transparent communication, openness, and strong attention to detail.
• Comfort with change and ambiguity, and the ability and interest to help lead organizational cultural shifts, including digital transformation.
• Intellectual curiosity and willingness to work in an international environment.

Nice To Haves

• Master's degree in a relevant field.
• Familiarity with pharmaceutical or health technology.
• Vibrant, engaging storytelling and strong business communication and presentation abilities for audiences at all levels.

Responsibilities

• Deliver experience strategy across digital products and services, including defining research- and insight-based plans, principles, and measurement frameworks.
• Ensure CX Strategy meets agreed milestones while mitigating risk and maximizing process efficiency.
• Work with direct and indirect team members to define, document, share, and maintain the user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver priorities under tight deadlines; the role may lead a team of CX Strategy employees and contractors.
• Mentor, share knowledge with, and empower the team to stay informed about industry changes and continue learning and growing as CX strategists.
• Represent excellence in consumer experience and influence product and service strategy direction.
• Represent CX Strategy across the business and corporation, including product and service development functions.
• Integrate CX Strategy into the Consumer Experience and digital development process and advocate for CX within Digital, partner organizations, and stakeholder groups.
• Help drive changes in how CX works with peers in Global Business Units, R&D, Corporate, and Engineering.

Benefits

• Health and wellbeing benefits, including high-quality healthcare, prevention, and wellness programs.
• At least 14 weeks of gender-neutral parental leave.
• Company employee benefit programs; additional benefits information is available through the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior