Digital Consultant

Ivoclar North America•Amherst, NY

1d•Onsite

About The Position

Ivoclar is looking for a qualified Digital Consultant to join our Technical Services team. The Ideal Candidate will provide digital support, education and training to Ivoclar Customers, employees and sales representatives. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Requirements

Strong knowledge of dental restorative processes (CDT preferred)
3+ years' experience with CAD/CAM and CNC applications
High level analytical skills and problem-solving ability
Strong computer skills – Windows applications
Experience in a technical support and troubleshooting role
Strong interpersonal communication skills and speaking ability
Candidates must be legally authorized to work in the United States on a permanent basis.

Responsibilities

Participate in development and enhancement of Technical and Digital Services Department strategy and philosophy as requested
Engage in curriculum development for Academy based digital courses to include, development and preparation of course materials and training kits
Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows, and meetings
Maintain and update digital training/support infrastructure to include, scanners, design software, CAM software, mills and printers
Deliver remote customer training using computer based training platforms and/or remote access to customer equipment
Create and deliver training modules for sales force education and development to include initial training or ongoing training at the request of sales management
Evaluate new digital products to include both hardware and software at the request of research and development
Review and provide developmental input for instructions for digital equipment and software
Develop and contribute to the development of technical support materials for use by customers and Ivoclar employees
Execute all responsibilities as associated with the following subprocess to fulfill Ivoclar’s Quality System Technical and Digital Services