Digital Communications Representative I

Tailored Brands•Houston, TX

12h•Remote

About The Position

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit. We currently have an exciting opportunity for a Tier 1 Digital Communications Representative, who is responsible for troubleshooting and following up on customer issues while building quality working relationships with all levels of store staff and management.

Requirements

High school diploma or equivalent required
Customer service experience, a plus
Ability to type 35+ words per minute (WPM)
Proficient use of Microsoft Office programs, including Windows, Excel, Word, and Outlook
Deliver outstanding and continuous customer service
Excellent interpersonal, verbal, and written communication skills, with the ability to utilize correct grammar in all communications.
Consistently exemplify professionalism, positive attitude, listen attentively, and demonstrate empathy to all customer and store employees
Ability to work well under pressure with strict deadlines
Strong ability to multi-task, focus, and adapt easily to switching assignments and priorities
Self-motivated with the ability to learn quickly
Good problem solving and follow up skills
Ability to work well in a team environment
Authorized to work for any employer in the United States

Responsibilities

Receive and respond to incoming chat, email and SMS in a timely and professional manner
Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) system, ensuring customer history database integrity
Respond rapidly in a challenging, fast-paced environment where new variables are constantly emerging, and business processes are frequently changing
Make decisions based on customer satisfaction and company profitability
Escalate unresolved or complex issues to the appropriate member of management
Maintain up to date product knowledge
Complete and submit individual daily productivity reports.
Attend team meetings to stay up to date on policies, processes, and company initiatives.
Additional duties as assigned