Digital Communications Associate

Volunteers of America - Greater New York, Inc.•New York, NY

1d•Hybrid

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. We are currently seeking qualified candidates for the following position: Position: Digital Communications Associate (Hybrid) The Digital Communications Associate plays a key role in amplifying VOA-GNY’s digital presence and supporting integrated marketing and communications efforts. Reporting to the Digital Communications Manager, this position is responsible for creating engaging social media and video content, supporting email marketing activities, helping maintain VOA-GNY’s website and providing data-driven insights to advance strategic communications goals. The ideal candidate is a creative, detail-oriented, and analytical team player who thrives in a collaborative, mission-driven environment.

Requirements

Bachelor’s degree in marketing, communications or related field
2-3 years of experience in social media management, digital marketing, or communications; nonprofit experience preferred.
Strong proficiency across relevant social media platforms.
Ability to manage multiple tasks, meet deadlines, and work effectively within a team.
Experience working in video editing tools (e.g., CapCut, Adobe Premiere) to produce short-form video content.
Familiarity with graphic design tools (e.g., Adobe Creative Suite: InDesign, Photoshop, and Illustrator)
Strong organizational skills; experience with project management tools like Asana is a plus.
A data-driven mindset with the ability to gather and analyze metrics and draw actionable conclusions.
Excellent written and verbal communication skills.

Responsibilities

Create, schedule, and publish engaging organic social media content across relevant platforms (Instagram, Facebook, LinkedIn, and X) in alignment with the content calendar and broader communications strategy.
Maintain and manage the social media calendar using Asana to ensure consistent and timely publication.
Collaborate with the Public Policy Team to develop and schedule social media content that supports VOA-GNY's policy and advocacy efforts.
Assist with the production of short form videos for internal and external audiences.
Collaborate with the Development Team to manage donor contact information in VOA-GNY’s email marketing platform, ensuring lists and segments are accurate and up to date.
Assist with the creation of external newsletters and other email marketing.
Gather performance data across social media and email marketing channels to report out to the Communications Team and other stakeholders.
Assist with updating website content using WordPress CMS.
Occasionally attend events to capture high-quality photos and video, and provide on-site communications support.
Ensure all captured media, along with media releases, is properly archived and tagged for future use.
Perform other related duties as assigned.