Digital Client Success Manager

iHeartMedia • Philadelphia, PA

2d • Onsite

About The Position

iHeartMedia is the number one audio company in America, reaching 90% of Americans monthly. We are seeking a National Digital Client Success Manager to join our digitally savvy team. This role is responsible for delivering best-in-class client service and ensuring strategic and successful execution across our full digital product suite, including podcast, audio, social, video, display media, and custom tactics. The Manager will be responsible for post-sale project management and execution for a book of Podcast and Digital business. This position offers the opportunity to think strategically and support the development of key growth areas for iHeartMedia, partnering with internal teams such as sales, pre-sale development, social, programming, creative production, events, research, ad/pod operations, and inventory management. The role requires extensive cross-team partnership, excellent communication and analytical skills, and strong organizational abilities. A background in the digital media space is essential. The ideal candidate is a self-starter, an entrepreneurial project manager who excels at building relationships with clients and internal teams, and can communicate complex information clearly and effectively. The ability to work independently and collaboratively is crucial, as is meticulous attention to detail and the capacity to manage multiple projects and priorities simultaneously.

Requirements

• Experience in public relations, corporate communications, content marketing or relationship management
• 1-3 years’ experience in a similar role, e.g., pitching, crafting and placing content externally, event management and sponsorships
• Four-year college degree, preferably in Communications, Advertising or Marketing
• Demonstrated understanding of operational business practices through a degree and related work experience
• Advanced skills in Microsoft Office, Photoshop and social media platforms
• In-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest and more) and content distribution and placement networks like Outbrain and Taboola
• Up-to-date knowledge of digital marketing trends and potential new channels and strategies
• Expertise in handling marketing budgets and forecasting/reporting results
• Proven track record in creating, editing and promoting written and verbal content
• Ability to manage projects from start to finish
• Excellent organizational skills; ability to prioritize and effectively manage time
• High degree of work standards and attention to detail
• Excellent problem-solving and decision-making skills
• Demonstrated effective writing and editing skills; excellent grasp of grammar
• Excellent communication with the ability to negotiate and convince and sell
• High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintain composure when faced with difficult situations and personalities
• Excellent interpersonal skills and collaboration with others

Responsibilities

• Collaborate with Sales in launching brand and advertising campaigns, promotions or online/web/interactive initiatives to increase listening audience and ratings
• Adjust programs and campaigns to address changing markets and competitive conditions
• Support the evaluation and selection of third-party advertising, marketing, collateral and related service providers
• Participate in conducting research on program and campaign effectiveness; track findings and report results to management
• Collaborate with internal departments to ensure marketing campaigns are coordinated with operational and sales initiatives
• Connect with influential media outlets and journalists to place iHeartMedia news
• Assist with event planning, including working with vendors, event coordinators and design teams for on-site collateral
• Create content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)
• Manage strategy and set up of all paid campaigns
• Research and test partnerships with new vendors to expand reach and lower costs
• Craft landing pages to distribute through relevant paid programs

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level