Digital Channels Middleware Platforms Product Manager - Vice President

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

As a Product Manager in the Middleware Platforms Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You also partner closely with engineering, architecture, and cross-functional stakeholders to plan platform-first capabilities, manage dependencies and releases, and align quarterly roadmaps to strategic goals. This is what happens when you join JPMorganChase, where ambition meets possibility.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
5+ years of experience in product management, including platform product management experience
Proven track record of maintaining and prioritizing backlogs; ability to write clear requirements, epics, and user stories
Strong knowledge of data analytics and building/prioritizing backlogs in a data-driven manner
Proactive approach with the ability to work independently and across functional teams
Excellent critical thinking, problem solving, and analytical skills; excellent communication and interpersonal skills
Flexible and adaptable to shifting priorities; able to manage multiple tasks/projects in a fast-paced, results-driven environment; customer-focused with the ability to turn insights into action
Proven stakeholder management skills across product, technology, agility, design, and data teams to develop robust product delivery plans and execution mechanisms within an agile framework

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Proficient knowledge of the product development life cycle, design, and data analytics
Experience building and communicating quarterly roadmaps and executive-ready product updates
Experience partnering with engineering and architecture on platform/capability-first solution design
Experience leading cross-functional dependency management, release management, and product operationalization
Experience defining and reporting platform/product metrics to influence prioritization and roadmap decisions
Familiarity working within environments with strong controls, risk, and compliance requirements

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Partners with the Product Manager to identify new platform product opportunities through user research and discovery that reflect customer and market needs
Considers and plans for upstream and downstream implications of new platform features on the overall product experience
Develops and maintains a healthy forward-looking backlog; publishes quarterly roadmaps and summaries to ensure alignment with strategic goals and provide clear vision for delivery. Writes requirements, epics, and user stories to support product development
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting; escalates opportunities to improve efficiencies and coordination
Works with engineering and architecture to drive solution design for capabilities and think platform/capability-first while developing products
Works with cross-functional stakeholders to manage timelines and dependencies, surface blockers/risks in a timely manner, and ensure controls, risk, and compliance requirements are effectively managed
Analyzes, tracks, and evaluates product and platform metrics and uses insights to influence roadmap/backlog. Creates presentations and documentation (including feature release updates), communicates with senior leadership, and promotes product features to align with strategic goals