Digital Banking System Administrator

Educational Federal Credit Union•Miami, FL

About The Position

Provide internal organizational support for key member-facing digital systems. Assist staff with technical subject matter expertise on the Digital Banking system and other related digital systems and services. Ensure that the Digital Banking system is functioning properly and fulfilling its intended purpose. Be the liaison between technical technology issues related to digital systems and business line staff. Function as the primary liaison between the digital banking vendor and the organization.

Requirements

Strong organization and time management skills.
Strong problem solving skills.
Strong troubleshooting skills.
Strong communication skills.
Works well as a member of a group.
Capable of carrying out a given task with all details necessary to get the task done well.

Responsibilities

Provide internal support for Digital Banking (online and mobile app), and related systems.
Function as the subject matter expert for Digital Banking system administration.
Coordinate with Director of Business Technology for Digital Banking and core system integration.
Test updates, changes, and enhancements/additions to the Digital Banking system.
Coordinate and facilitate testing of Digital Banking system changes with business lines and stakeholders.
Coordinate implementations and changes with Digital Banking vendor.
Work in conjunction with Data Analyst to report and analyze Digital Banking performance, data, and statistics.
Manage third party member-facing digital system integrations.
Work with business lines to gather, analyze, and document business requirements related to member-facing digital systems.
Recommend digital system features and functionality that are aligned with the organizations strategic goals and direction.
Perform other duties as assigned by management.