Digital Banking Specialist

Stock Yards Bank & Trust•Louisville, KY

5d•Onsite

About The Position

Set up digital banking accounts for retail and small business customers and ensure the customer has what they need to use digital banking. Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies.

Requirements

High School Diploma or GED Equivalent
1-2 years banking experience
1-2 years internet banking experience
Technical aptitude with ability to troubleshoot and assist customers in solving technical issues
Ability to recognize and recommend improvements to digital banking process and support
Excellent communication skills, both verbal and written
Professional appearance and demeanor
Good phone voice

Responsibilities

Set up digital banking accounts for retail and small business customers; communicate with customers and branch offices as necessary to ensure customers have what they need to use digital banking
Work reports associated with consumer and small business digital banking
Review digital banking set ups as required
Perform maintenance to existing digital banking accounts as required
Assist customer care team with escalated calls concerning digital banking issues
Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
Review and manage new digital banking enrollments
Support opening of new accounts through online channel
Assist with training new hires and existing team members as needed
Support other departments as needed