Digital Banking & Treasury Services Specialist

Consumers National Bank • Minerva, OH

2d

About The Position

At Consumers National Bank, our mission is to make a difference in the communities we serve, and our employees are the driving force behind that mission. Joining Consumers means building lasting relationships, strengthening local communities, and making a difference. We offer a community banking environment where contributions are recognized, ideas are valued, and employees are empowered to grow. You’ll work with a collaborative, forward-thinking leadership team in a culture that values integrity, service excellence, and continuous improvement. We are seeking a detail-oriented and customer-focused Digital Banking & Treasury Services Specialist to support and enhance our digital and treasury management services.

Requirements

• High school diploma or equivalent required
• Minimum 1 year of hands-on electronic or operational banking experience required
• Strong attention to detail with the ability to prioritize and perform effectively in a fast-paced environment
• Demonstrated ability to exercise sound independent judgment
• Exceptional customer service mindset with clear, professional communication skills
• Strong organizational, analytical, and problem-solving abilities
• Proven success working in a collaborative, team-oriented environment
• Proficient in Windows-based systems and Microsoft Office applications, including Word and Excel

Nice To Haves

• Formal banking education or certifications preferred
• 5+ years of general banking experience strongly preferred

Responsibilities

• Set up, support, and maintain: Digital Banking, Bill Pay, Mobile Banking, Mobile Deposits, and Digital Wallets (Apple Pay, Samsung Pay)
• Remote Deposit Capture services
• Treasury Management Services, including ACH Origination, Wire Transfers, and Positive Pay
• Issue, support, and maintain debit cards; research and resolve ACH and debit card disputes
• Review, process, and resolve ACH exception items, including death notifications, corrections, and returns
• Monitor daily reports and banking systems for unusual or potentially fraudulent activity
• Respond to branch and customer inquiries, research requests, and service issues using the bank’s Core system
• Scan, index, and maintain Treasury Management and Remote Deposit agreements
• Partner with third-party vendors to support services, system updates, and issue resolution
• Provide timely, accurate support to internal teams and external customers while ensuring compliance and risk mitigation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED