Digital Banking Specialist

Taylor Bank

just now • Onsite

About The Position

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY. At Taylor Bank, everything we do is about serving our community and building strong customer relationships. We are seeking a detail-oriented, team player with great people skills to join our Digital Banking Services team in historic downtown Berlin, Maryland.

Requirements

• High School diploma or equivalent required
• At least 1 year of experience working for a bank or financial services institution
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong attention to detail and the ability to multitask
• Intermediate experience with technology in order to discuss internet options and technology offered with customers

Nice To Haves

• Associates Degree in Business, Technology or related field

Responsibilities

• Assisting internal and external customers with digital banking product support, to include: bank-by-phone, USB statements, e-statements, online banking, mobile banking, mobile deposits, Bill Pay, Zelle, and all new products and services as assigned.
• Performing incoming verification of wire requests.
• Processing inclearing and return ACH files.
• Receiving and posting ACH files from the Federal Reserve.
• Monitoring Automated Online Enrollment Report.
• Reconciling various statements as assigned.
• Monitoring suspended items for mobile deposit.
• Converting Business online banking to Cash Management Platform.
• Performing additional operational tasks in the Digital Banking Services Department as assigned (for example, fraud emails, Remit Plus, AOE report, Online Chats with customers, etc.)
• Assisting internal bank personnel with department related inquiries.
• Any additional tasks as assigned.

Benefits

• Strong growth opportunities
• A friendly, collaborative work environment
• Affordable medical, dental and vision plans
• Employer-paid Life, Short-term and Long-term disability insurance
• Voluntary insurance benefit options
• 401(k) with company match
• Generous paid time off
• Paid parental leave
• Discretionary bonus plan, subject to company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED