Digital Banking Service Specialist

Builtwell Bank • Chattanooga, TN

2d • Onsite

About The Position

Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team. We encourage all who want to work with a dynamic and highly productive team to apply.

Requirements

• High school diploma or equivalent
• Ability to work independently, accurately and with attention to detail
• Strong time management skills and ability to meet daily deadlines
• Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe
• Ability to communicate and interact with a variety of people both within the team and other departments
• Ability to handle and resolve recurring issues
• Excellent verbal and written communication skills

Responsibilities

• Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products
• Processing customer requests regarding debit and credit cards and handling card disputes
• Processing incoming, outgoing and international wires
• Processing daily ACH files for customers as they are submitted
• Offering exceptional service to both internal and external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED