Digital Banking Representative
Community First Bank of Indiana
•Onsite
About The Position
At CFB, our culture is built on servant leadership, connection, integrity, and growth. We lead by putting people first, supporting our employees, serving our communities. Collaboration and innovation drive us forward, while our deep community roots remind us that what we do makes a difference beyond the bank. We invest in the development of our people, celebrate diverse perspectives, and create opportunities to learn, grow, and lead. When you join CFB, you’re not just building a career, you’re becoming part of a team that is shaping the future of community banking!
Requirements
- Banking Experience and/or Digital Banking Experience
- High School Diploma/GED Required
- Technical capacity and ability to adapt to multiple digital banking systems
- Ability to work well with others and make recommendations for changes
- Effective customer service and problem-solving skills
- Ability to multi-task and meet short deadlines
- Ability to understand and work within policy and regulatory guidelines
- Privacy is a vital part of this position
- Proficiency in Microsoft office Suite (Specifically - Excel, One Note, Word)
Responsibilities
- Assist Business Banking Customers with multiple aspects of online banking and associated services, which include, but are not limited to Remote Capture, Mobile Deposits, and Treasury Management services.
- Answering and assisting with Call Center customer calls and issue resolution.
- Perform daily review of reports associated with digital banking and debit cards.
- Perform/Assist with audits pertaining to digital banking.
- Serve as a backup for additional operations sub departments.
- Serve as a backup for scanning and indexing documents as needed.
- Provide customer assistance with troubleshooting all services related to digital banking.
- Setting up and assisting with services offered by Treasury Management team. Be a point of contact for the team and customers.
- Miscellaneous tasks/projects assigned by Electronic Services Supervisor or Operations Manager.
Benefits
- Health, Dental, Vision Insurance
- Bank Paid Life Insurance
- Bank Paid Short-Term & Long-Term Disability
- Generous Matching 401(k) Retirement Plan
- 3 weeks of Paid Time Off (immediate accrual)
- Access to Earned Wages
- Wellness Program
- Competitive Salary
- Tuition Reimbursement
- Mentorship Program
- Paid Holidays and 3 Float days
- Maternity/Paternity paid leave
- Annual bonus eligibility
- Community Service Projects
- CFBU Internal Training & Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
