Digital Banking Product Analyst
About The Position
The Digital Banking Product Analyst supports and administers the bank’s digital banking platforms, including online/mobile banking, payment channels, and fraud/dispute systems. The role monitors system performance, troubleshoots and resolves technical issues, and serves as a subject matter expert on digital banking functionality. Responsibilities include performing configuration changes, managing user provisioning, analyzing system and customer activity, and producing reports for management, fraud, legal, and compliance teams. The position also tests and implements system enhancements, maintains procedures, and provides support for escalated operational and customer issues. PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship. PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals. To learn more, please visit us online at plainscapital.com/about [https://www.plainscapital.com/].
Responsibilities
- Supports and administers the bank’s digital banking platforms, including online/mobile banking, payment channels, and fraud/dispute systems.
- Monitors system performance
- Troubleshoots and resolves technical issues
- Serves as a subject matter expert on digital banking functionality.
- Performing configuration changes
- Managing user provisioning
- Analyzing system and customer activity
- Producing reports for management, fraud, legal, and compliance teams.
- Tests and implements system enhancements
- Maintains procedures
- Provides support for escalated operational and customer issues.
Benefits
- 11 Paid Holidays
- 15 days of PTO
- 401k Matching
- Health Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
